This workshop is designed to teach individuals critical techniques from Johnny’s upcoming book, "Listen and Talk Your Way to Success: 3 Keys to Effective Communication." Diffusing potential conflict before it begins and resolving conflict amicably with dignity and respect are essential ingredients for personal success. The presentation, filled with hilarious anecdotes, provides participants with recipes to: Forge lasting relationships that open doors to partnerships and opportunities. Reach out to colleagues with genuine enthusiasm, support and gratitude, to build trust for mutual success and achievement. Use constructive notes and personal experiences to support and encourage colleagues, strengthening lasting relationships. Please allow 90 to 120 minutes for this program. ROI for this workshop: A harmonious work environment with effective communication reduces misunderstandings. The participants will develop a proactive approach to identify, clarify and resolve conflicts, confront bullies, promote camaraderie among team members, and strengthen loyalty, resulting in increased productivity.