Effective communication is a core skill of successful professionals. Unfortunately, in our fast-paced, immediate-results driven world, thoughtful and effective communication is no longer the standard but, rather, the exception. Learning to listen and speak in other peoples' languages increases productivity, reduces stress, and enhances relationships. Key points: - respectful communication vs. being “politically correct” - perception is reality: What image of ourselves do we present? - the pro's and con's of stereotyping - inadvertent boundary violations that happen all the time! - the power of listening - the differences between verbal, nonverbal, and written communication This topic can be presented as a keynote/lunch and learn, a half-day (3 hour), full-day (6 hour), or multi-day experience.