As a foreign national, Joël has a tendency to mix metaphors as suggested in this seminar title. While the title and program are infused with humor, the training you'll receive is no joke! This seminar looks specifically at several key aspects of communication and the common pitfalls we all make which create unnecessary drama and chaos at work or at home. Three common 'poor' communication techniques Four main styles of communicating Four unhealthy ways people handle conflict How to have, instead, a loyal confrontation Character traits you need to become a great communicator We will use case studies to illustrate communication styles and techniques. *Available as a multi-media presentation or multi-media presentation plus workshop Joël Roy has 25 years experience as an educator, 10 years experience as a top-selling hotel room sales manager, and seven years as a life coach and motivational speaker.