Have you ever noticed how challenging it is to give someone feedback without them getting defensive...seeing you as the opposition not the leader / manager / coach / friend you really are? I have invented a method of communication using my AHA Matrix to show you exactly how to walk through any issue with someone you are coaching. This method is designed to help you reveal to someone how their approach to a problem or effort isn't working (and will never work :-) This insight, once discovered, allows you to help them form a fresh strategy with excitement, joy, and appreciation. It sounds unbelievable...but that doesn't change it's effect. State Farm Insurance and the Casualty Actuarial Society know it's benefits...what would happen with your team if they knew exactly how to coach others to better plans and better levels of performance?