Pat Schultz’s change management program, "Ratcheting Up Resilience," explains how to harness change, reverse setbacks, and bolster persistence. Participants will examine the characteristics of resilient people who bounced back from traumatic events. The program will present the Change Curve Model, which identifies the responses appropriate to each stage of change. This model is often attributed to noted psychiatrist Elisabeth Kubler-Ross and her work on personal transition during bereavement. Participants will also focus on the nexus between emotional intelligence and the ability to weather personal and professional change. During the seminar participants will: - Identify the key characteristics of resilience - Explore the Change Curve Model, the four stages of change, predictable responses within each stage, and movement from stage to stage - Measure their current level of resilience with a short self-assessment questionnaire and examine how to develop and augment resilience - Learn to manage anger and fear (Stage 2 of the Change Curve Model).