Smart and successful companies understand that in order to gain a competitive advantage over their competition and improve their profits, they must ‘close the gaps’ that exist between their 5 key customer-facing business functions (Marketing, Sales, Customer Service, Service/Operations, Credit/Billing/Accounts Receivable). If they don’t, not only does it hurt their customer experience, it diminishes profitability…big time! This session is perfect for Entrepreneurs, Executives and Upper Level Managers, attendees will learn how-to connect the dots with other key business functions and eliminate the ‘silo mentality’ that usually exists in most companies. After attending this session, you can expect to: 1.) Increase New Sales 2.) Grow Repeat Sales 3.) Improve Cash Flow 4.) Increase Customer Delight and Retention Levels 5.) Reduce the Cost of Doing Business Attendees will discover: 1.) How to promote the right goal/target alignment across all business functions 2.) 3 insider secrets to encourage cross-functional collaboration 3.) How to create the right platform for key performance indicators (KPI’s) 4.) 3 keys to improving employee morale 5.) 5 reasons why you need to be able to ‘connect the dots’ with other key business functions within your company 6.) How to know ‘what the left hand and right hand are doing’ 7.) Why it’s important you have a good understanding of not only your department (business unit) but the other key departments across your company 8.) How to ‘close the gaps’ that are stopping customers from buying your products and services 9.) And so much more! In this program, Davy delivers his proven strategies and techniques coupled with inspirational stories that provide the necessary motivation to drive positive change! All participants receive a comprehensive Action Guide.