Paul Bridle

Paul Bridle

SpeakerMatch

Sharing ideas to improve business performance

Paul spends 20% of his year studying effective organizations and the people that lead them. His presentations are filled with ideas based on his research, and he has a stimulating and thought provoking style

Fee Range: Available Upon Request
Travels from Toronto (CA)

For more information about booking Paul Bridle, visit
http://www.speakermatch.com/profile/paulbridle

Or call SpeakerMatch at 1-866-372-8768.

Paul Bridle
Mr Paul Bridle, FIBC, CSP - Motivational Speaker

Bridle Management Services Limited

Sharing ideas to improve business performance

Paul spends 20% of his year studying effective organizations and the people that lead them. His presentations are filled with ideas based on his research, and he has a stimulating and thought provoking style

Fee Range: Available Upon Request
Travels from Toronto, Ontario (Canada)

Affiliations:
  • The National Speakers Association
  • The Canadian Association of Professional Speakers
  • Certified Speaking Professional
Paul Bridle - Motivational Speaker

Paul Bridle

Bridle Management Services Limited

Sharing ideas to improve business performance

Paul spends 20% of his year studying effective organizations and the people that lead them. His presentations are filled with ideas based on his research, and he has a stimulating and thought provoking style

Fee Range: Available Upon Request
Travels from: Toronto, Ontario (Canada)

Affiliations:
  • The National Speakers Association
  • The Canadian Association of Professional Speakers
  • Certified Speaking Professional

For more information about booking Paul Bridle,
Visit http://www.speakermatch.com/profile/paulbridle/
Or call SpeakerMatch at 1-866-372-8768.

It's Not About Customer Service - It's About Engaging!
Learn customers’ expectations for business these days and how to engage the customer more effectively.

Through the 70’s and early 80’s, companies were product driven. Early 90’s saw the arrival of the ‘Quality’ initiative and very quickly it became evident that quality was not the responsibility of a department but everyone’s responsibility. That in turn transformed companies into Sales driven organizations as the difference between products in the market place became very narrow. Today we are entering the age where companies are Marketing driven. In the same way that we had a realization that ‘quality’ was not a department, we are realizing that marketing is not a department either. Marketing is everyone’s responsibility. Customer Service has been about what companies ‘do’ to a customer but now companies need to be able to engage customers in a whole new way. Engagement is very different and requires the involvement of everyone in the business. In this session we explore how and why this can be achieved. This session covers: The two types of businesses that exist these days, Customer's expectations from a business these days, What organizations need to understand about what they provide, How to engage the customer more effectively. Participants will be able to: Identify what type of business they are and the approach they need to take, Structure their organization to better engage with the customer. For further information please email lorna@paulbridle.com or call 1 647 990 9382 www.paulbridle.com