Words help and words kill. Power players know how to get points across quickly and effectively; learn how to be one of them. In our world of sound bites, those who can effectively pick and choose what to say and when to say it lead the way. Changing “but” to “and” is one of the many tips in this highly informative, communication skills presentation;”and” most importantly, the rationale behind the changes. Results you can expect: -Understand why your customers & colleagues respond positively to your new language. -Gain insight into the critical impact of communication and build a culture of trust, collaboration and accountability. -Develop tactics for keeping negativity out of your thinking. -Use your personal power to communicate with EVERYONE.