Contagious Enthusiasm

"Contagious Enthusiasm; Catch It And Pass It On!" was first introduced as the last chapter in Terry's book "1-800 Courtesy; Connecting With a Winning Telephone Image" written in 1998. It is now in the process of becoming it's own book to be published in the summer of 2011. This fun and enlightening speech will leave your audience with "Aha" moments and a keen understanding of how contagious negative and positive emotions truly are. The audience will gain insight and self awareness as to how their behavior, emotions, thoughts, words, and actions create a ripple effect that influences their own energy and that of those around them. This speech is perfect for anyone in a management or team leader position. They will gain a clear understanding of how their actions and words can influence their people's performance.