Every work environment is filled with a myriad of personalities. Some personalities can create a toxic or negative work environment, effecting everyone around them. This program will examine various personality types that may be considered difficult to work with and provide strategies, tools and examples of how to create greater harmony in your work place. Whether dealing with a steam roller, someone who believes they are always right, or an individual with an unusual amount of anger, every work environment has personalities of every type. As a supervisor or manager, you will need to learn how to manage these personalities to create the most productive and efficient team you can. In this keynote presentation and/or training workshop, we will focus on the different personalities that may create challenges at work, and look at specific strategies that will assist you in dealing with them effectively. When this program is complete, participants will be able to: 1) Identify the styles that your employees have an learn the best strategies for working effectively with them; 2) Learn specific strategies for anticipating challenging situations; 3) Learn the value of stress management techniques designed to keep you calm and centered; 4) Examine how anger effects others, and creates a negative effect on a work environment; 5) Focus on self-awareness exercises which explore areas including defense mechanisms, passive-aggressive behaviors and other ways that employees may act when faced with an difficult employee. If Robert Friedman can make it on Comedy Central, HBO, and successfully delivery programs to Fortune 100 corporations as well as to small and medium sized business in a variety of industries, he's confident your organization will find value in his 27 years of experience working with participants in managing difficult employees. He loves sharing his techniques that have helped so many many. Get in touch if this program sounds like it can benefit your group. For availability and speaking fees call Robert's office at 718-520-1794 or click "check availability."