Speaker Programs in Customer Service

I teach how important COMMUNICATION and BODY LANGUAGE go hand in hand. Being completely observant we MUST acknowledge - SALES IS IN EVERY SINGLE THING WE DO! We do it at home with Dad, in the store when trying to get better price, ETC. Lack of combining the two in communications is the #1 REASON businesses lose profits. Poor presentation skills can grossly affect the success of your sales peopl... (MORE)

D-A-T-I-N-G is all about human behavior and how to exceed Customer expectations. You want 'customer insistence' that develops a pattern of repeat transactions. It's about being transformational not transactional. The passionate pursuit of customer loyalty isn’t about pricing, or gadgets, or perfectly performing products. It’s about customers and gaining the love, respect, trust and commit... (MORE)

Everyone in your audience feels stuck somewhere: They are either busy but not productive, productive but not creative, creative but not successful, or successful but not satisfied. "The Five Levels of Personal Power" is just one of Marnie's keynote presentations all of which leave audiences encouraged, energized and equipped to take themselves, their relationships and their life-work to the nex... (MORE)

Please hold back your laughter as Stan shares the life lessons learned from his forty years of owning and operating small businesses. There will be nothing more important or valuable then the "Thinking Tool, the LogicDie" that you and your people will receive and utilize to take charge, develop understanding, plan strategies, solve problems, and even to make the sale. This will change your comp... (MORE)

After a customized Secret Service keynote for your organization, all the attendees go through the world renowned Customer Experience Cycle. Your Team Members help define the critical "Service Defects" that need to be avoided, "Non-negotiable Experiential Standards" that should be executed consistently and the best "Above and Beyond Opportunities" that exist at each point of contact (stage) that y... (MORE)

This is most unique sales presentation ever. I combine the communication skills with the body skills to complete the package. Breakdown in communications has cost more businesses profits than any other reason on the planet.Poor presentation skills can grossly affect the success of your sales people, but it is not all about what they say. Their body language can kill a great presentation. This pr... (MORE)

Every day is filled with a colorful cast of characters. How do you deal with the difficult ones who get under your skin? And what if they're your coworkers, patients, or customers? Colleen says, "Having an interaction with a difficult person can set the tone for the entire day and be tough to shake off. Have you ever told yourself to ignore that person's comment, but it still lingers? What can ... (MORE)

Is your organization stuck? The key to turning that wall into just a hurdle is learning to create and sustain momentum. Far too many times we get stuck and then to make matters worse we overcomplicate the solution by out-thinking ourselves! Throughout my time as a Marine, Football Coach & Small Business Owner, I have discovered some common strategies that never fail to get you over or throug... (MORE)

If you are accomplishing everything you desire and your company is rolling in profits with no room for improvement, you can stopping reading. Still here? I thought you might be. So here's the deal... It's time for a gut check, time to get real, time to get a grip on your life and your business. Turns out you are the common denominator in every success and failure you've experienced in life a... (MORE)

According to a recent national survey, over 68% of Americans say they do not enjoy their job and consequently, don’t look forward to going to work each morning. Yet, companies like Southwest Airlines employ some of the happiest people on earth. After years of studying and working with many of these successful organizations, Sonny Melendrez shares the powerful element that sets them apart from th... (MORE)