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Advanced customer service for mid and senior level. The ins and outs of customer service from a management perspective. This course will show you how you do conduct customer service as a manager. Your subordinates are not privy to certain aspects of the business, but you still need to treat them like they are part of the solution, not the problem. (MORE)
Leadership can be described as the process of influencing others to understand and agree about what needs to be done and how to do it, and the process of directing individual and collective efforts to accomplish shared company objectives. Most thought leaders evaluate leadership effectiveness by performance metrics, followers, and other organizational stakeholders. The most commonly used measu... (MORE)
From working for Disney to serial entrepreneur Ryan Dohrn has managed teams large and small. Now, he shares from his management career diary the good and bad that will inspire and grow audiences at any point in their leadership journey. Ryan's book, How To Be A Manager Without Being A Jerk has been the management training guide for hundreds of companies. Ryan's program is fun fast and humorous!... (MORE)
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