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Successful humans excel in their ability to understand the people and situations they deal with every day. Being able to recognize diverse temperament/personality types enhances communication skills and assists in solving problematic circumstances. These can occur with co-workers, management and/or clients. The recognition and acceptance of these differences allows people to work together in a mor... (MORE)
Dan Seidman's Ultimate Guide to Sales Training is a 600-page book on best-practices. He has been recognized as The Trainer to the World's Sales Trainers by Willis Turner of Sales & Marketing Executives International. In this fast-paced program, you will take the top three techniques, the ones that when used will have the greatest impact on increasing sales, and fly through them to understand a ... (MORE)
Understanding the importance of getting it right! Learning the nuances of dealing with customers. Learning how to keep customers happy and employees loyal. Learning how to deal with difficult customers or employees. Learning the importance of body language. Learning what to do when you're having a bad day and it's not the customer's fault. I also have an advanced customer service talk ... (MORE)
What is your business priority...incremental revenue, customer retention or competitive edge? Or is it "D...all of the above"? While independently each is important, collectively they are the basis of profitability and they are all the result of a professional, consultative sales cycle. Techniques related to this approach are presented with a combination of Italian passion and Jersey sarcasm... (MORE)
Are the changes in today’s business world an opportunity for prosperity or a pain in the neck? Many business leaders of today are struggling with how to direct change while benefiting from it. When it comes to change there are many challenges from how do we get started, to how the change will be perceived by your customers and embraced by your team members. In this program we will discuss how le... (MORE)
Obtaining new customers can seem difficult, expensive, and a drag right now due to the economy. Yet, this mindset is not accurate! many people are thriving in this economy~ and people still need to ourchase products and services Getting new customers and clients is easy when you do it RIGHT & at no or low cost!!!! Let me show you how to do it~ How To Survive and THRIVE - No matter what... (MORE)
Effective Communication Skills for Supervisors, Staff,and Employees Often what we communicate is received differently than intended. You will learn how to send powerful messages that have clarity and impact and discover how to express your ideas in a clear, caring manner so that you are heard and understood. You also will learn effective listening skills. (MORE)
If we can’t listen, we can’t learn. For most of us, just listening to information is not good enough to learn quickly and effectively. This workshop focuses on acquiring good listening skills and getting the information we need to respond appropriately and influence effectively. Become a better communicator and learn the difference between giving instruction versus giving information. Develop ... (MORE)
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