"Your Sales Are Flat,
 Your People Don't Like Their Jobs 
 And Your Customers Are Never Coming Back...What Happened To The Loyalty?"

Loyalty Expert and Sales Coach Steve Barcellona works with companies and organizations to grow their top line sales by improving their #1 product…their people. He specializes in employee loyalty through leadership, growing profits by improving sales skills and promoting customer retention. Steve believes it all starts with the people and loyalty is the magic.

Now more than ever businesses need every customer contact to be successful.
No matter what product you sell whether it is insurance, real estate or pet supplies every business needs skilled, loyal employees representing their brand and giving the customer a fantastic experience while completing the sale.

Steve Barcellona provides companies and organizations with solutions to cultivate long term, loyal relationships with customers and employees. Through presentations, workshops and coaching he combines his message with real life examples, humor and a little bit of magic to keep the important information entertaining.

Speaking Topics and Presentations…
 

Sorry For The Inconvience:
How Your Customer Policy Builds Loyalty

How to turn your company policy into a customer policy that builds customer loyalty. When things are tough businesses can’t afford to lose one customer. They need their customers to come back again and again. This program will give your group strategies and ideas to build a loyal customer base.
In this program your audience will learn:

- Ideas and skills to make a great first impression on the telephone and bring customers to your door.
- How to build rapport with your customers so your business is on top of their minds
- How to get the sale when the customer mentions the competition
- The one word that turns a bad situation into a customer for life
 Available as a Keynote, Workshop or Breakout

 

Beyond "Can I Help You?" : Nuts And Bolts Sales Skills That Build Customer Loyalty.

Poor sales skills and execution are the top reasons business struggle. It doesn’t matter what business you are in success comes down to sales skills. This program will give your audience nuts and bolts salesmanship that builds loyal relationships with clients and will help them grow their numbers.
In this program you will learn:

- How to show the right product the first time and get the sale fast
- A simple technique to give them information that they really care about
- How to show interest in your clients so they will not want to buy from anyone else
- The one thing you simply must do to get the money in the bank
Available as a Keynote, Workshop or Breakout. Personal or group coaching also available.

How The Worst Manager In The World Built Loyal Employee Relationships, While Getting The Job Done!

Having loyal employees who faithfully execute your plans is the key to a successful business. Did you ever think you were the worst manager in the world? Have your people ever written a letter about you to prove it?  This program will give you leadership strategies to build long lasting teams that execute your plans and grow your business.
In this program you will learn:

- How to get your people to do their best work
- How to get them to have pride in your business as if they were owners
- How to treat your people so that they will give you the maximum effort
Available as a Keynote, Workshop or Breakout

Be Great On The Phones And The Rest Will Be A Cinch

The telephones are the most important tool in any business, But they are the easiest to neglect. This customizable program will give you skills and stratigies to turn your telephones in to a powerful sales tool.
In this program you will learn.

- How to turn your telephone in to a sales lead machine
- Cold call strategies that get the job done without leaving a bad taste in anyone's mouth
- Basic skills to put the decorum back in the telephone.
This program is customizable to your organizations needs. It is available as a Keynote, Workshop or Breakout.


About Steve

When it comes to experience there is no better place to learn than on the front lines.

• Successfully managed shrink below .20% for a 5 year period beginning in 2002. Thats POINT TWO ZERO, you won't beleive how he did it.
• Successsfullt managed payroll at or below a ridiculously low goal for a 6 year period.  
• Proven talent for building well trained highly motivated, loyal teams who cultivate a long-standing clientele.
• Demonstrates a unique ability to increase sales and exceed quotas year over year and ability to inspire other to do so also.
   

For more than a decade Steve Barcellona managed multi million dollar stores for Guitar Center, the nation’s largest musical instrument retailer, selling everything from 25 cent guitar picks to vintage guitars and high end recording systems with price tags into six figures.

With clients ranging from regular folks to Chuck Berry and The Gin Blossoms, even members of the St. Louis Rams and Cardinals, he inspired reluctant sales teams to add value through service and product knowledge. By improving the one product every customer comes in contact with, the salesperson. His stores experienced low shrink, almost non existent turn over and huge sales increases while earning him multiple awards.

Using his background in theater and public speaking he now provides companies and associations with fun, entertaining and informative presentations using humor and magic, mixed with real life examples. His main speaking topics focus on customer service, customer loyalty, employee retention, leadership and sales skills 101. All of his programs illustrate that building a high morale; low turnover work place helps businesses grow by increasing customer satisfaction.

Call Steve Now to speak at your next meeting or training.  His keynotes, breakouts and workshops will give your audience strategies and ideas to gain more customers, have more loyal employees and improve sales skills. He will work with you to customize the presentation to meet your goals and needs while keeping it fun and memorable