John Formica, the "Ex-Disney Guy"

John Formica, the "Ex-Disney Guy"

America's Customer Experience Coach

Have you ever wondered how Disney continues to produce a dynamic model on Business Excellence, Leadership, Working Environment and Customer Experience? Let an "Ex-Disney Guy" show, entertain and inspire your audience on how they can do it too!

Fee Range: Available Upon Request
Travels from Charlotte, NC

For more information about booking John Formica, the "Ex-Disney Guy", visit
http://www.speakermatch.com/profile/JohnFormicaExDisney

Or call SpeakerMatch at 1-866-372-8768.

John Formica, the "Ex-Disney Guy"
John Formica,

America's Customer Experience Coach

Have you ever wondered how Disney continues to produce a dynamic model on Business Excellence, Leadership, Working Environment and Customer Experience? Let an "Ex-Disney Guy" show, entertain and inspire your audience on how they can do it too!

Fee Range: Available Upon Request
Travels from Charlotte, NC

John Formica, the

John Formica, the "Ex-Disney Guy"

America's Customer Experience Coach

Have you ever wondered how Disney continues to produce a dynamic model on Business Excellence, Leadership, Working Environment and Customer Experience? Let an "Ex-Disney Guy" show, entertain and inspire your audience on how they can do it too!

Fee Range: Available Upon Request
Travels from: Charlotte, NC

For more information about booking John Formica, the "Ex-Disney Guy",
Visit http://www.speakermatch.com/profile/JohnFormicaExDisney/
Or call SpeakerMatch at 1-866-372-8768.

Blog Postings

Keep Your Superstars Engaged!

  Do you have one or more superstar players on your team?  If you do, you are very fortunate.  The question I often get asked by my coaching clients and audiences is how do we keep them engaged? We always want to do our best to keep them on our teams. No one wants to... Read more »...

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Customer Emotions Are Magical!

Did you know that the number one driver of customer loyalty is emotions not product quality or price? It doesn’t matter if customers purchase products, eat at restaurants, visit their local Veterinarian or Doctor, they still love, feel, hate, cry, get  upset, need empathy, laugh, get excited, want you to care, be heard, or feel... Read more »...

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Training With A Purpose Is Magical!

We all know that training is a very important process to create consistency, follow procedures, provide service and maintain safety in our businesses and organizations. Training is an investment of time and money but in the long run, if done effectively, will produce positive results. However, how many times in our business does training take... Read more »...

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Your Business Culture is Magical!

No amount of money, employee benefits or policies and procedures can buy you or your business a magical customer experience. Take for example my recent airline experiences while flying to reach my speaking engagements. As I boarded the many flights, and with very few exceptions, I was welcomed with a fake smile from an over... Read more »...

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Customer Engagement Can Be Magical!

I would imagine it is common practice to tip a waiter or waitress, bellman, valet parking attendants as well as airport shuttle and Taxi drivers. Most do a very good job in providing a service that we need, are paid an hourly wage and make additional money if not the majority of their money from... Read more »...

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Magical Experiences Will Make You Money

This “Magic Minute” is a little different than the ones I usually provide. I thought I would share with you an article I recently provided for a national business journal. It will demonstrate to you the benefits and increased revenue opportunities you can achieve for your business. Feel free to share it with your staff,... Read more »...

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Magic Happens By Choice!

I always tell my audiences, coaching clients, and employee training participants that making the customer experience magical is not by chance but by choice. Successful businesses and their employees are the ones who choose to help make the customer experience unique, special and memorable by taking action. That is when the magic begins. However, if... Read more »...

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You Can’t Be Serious?

Have you ever asked an employee of a business a question and the response they gave you seemed odd? Did you wonder if the employee didn’t know the answer, was just following policy or perhaps just didn’t care? Either way, when a customer perceives an employee’s response to be strange or not very practical, the... Read more »...

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How Much Does An Unresolved Complaint Cost You?

Very few small businesses have any idea how much an unresolved complaint costs them. I recently spent some time with one of my coaching clients who owns and manages an auto service repair and parts store. The manager brought this particular subject to my attention. He explained that whenever a customer has a problem with... Read more »...

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Choose Your Words Wisely!

   Have you have ever seen an ad or an offer from a cell phone company, retail store, cable company or health club where a special offer is made to attract new customers? For example; Free phone if you sign up today. Become a new subscriber and you will receive 100 free channels. Or, receive... Read more »...

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