"Leaders influence people to voluntarily join with them to make good things happen."
When Don Shapiro shares his passion about leadership, everyone learns, laughs and leaves inspired
Don is the co-author of The Character-Based Leader and has spent a lifetime learning about leadership and how organizations can get their people to produce the best results. His mission and passion is to develop great leaders. Don has inspired and electrified hundreds of audiences with his discoveries about what type of leaders produce the best results, how to become one of those leaders, and how to deliver better service and quality. His speeches share the latest, most innovative thinking and research on leadership, leadership development, change, cultures, teamwork and how to align the people side of organizations with strategy.
Every program includes audience involvement and memorable stories woven like a tapestry into the latest research and best practices. That insures Don's insights are applied and remembered long into the future. Don specializes in customizing his programs for each audience, occasion, organization and industry.
"Whether we are managing an organization, working as a member of a team, working with volunteers,
or raising our kids, how well we do that depends on how much trust we build."
Effective leadership, teamwork, alignment and cultures produce the following results
- Better quality and service
- Higher customer satisfaction
- More sales and growth
- Better productivity
- Higher employee retention
- Better employee engagement
- Higher profits, earnings, and value
- Successfully implement a major change
What type of leaders produce the best results?
So much has changed since high school where Don conducted leadership training for newly elected student body presidents. In his first job out of college, he rose to become a manager for Lawry's Restaurants. Lawry's has stayed in business 93 years by consistently satisfying customers because they made leadership and their employees a top priority.
Our understanding about what leadership is and what type of leaders actually produce superior results dramatically shifted during the last ten years. Most of what is written and spoken about leadership still leans heavily on the old school approach. Don pushes past this more traditional view of leadership to share the latest research, thinking and practices on what makes a great leader and how to develop into a leader who produces the best results.
"Leadership isn't about your title, skills, personality or ideas. It's about who you are...you''re character."
From Dishwasher to Chief Marketing Officer
Don is the founder and lead researcher of The Leadership Initiative and President of First Concepts Consultants, Inc.. As a management consultant, he has helped organizations in over 32 industries improve their strategies, leadership development, marketing, sales performance, customer service, employee engagement, cultures and helped them successfully implement major changes.
His unique ability to customize his speeches so audiences can think he's "one of them" grows out of his experiences walking in so many different shoes. During his career, he worked as a manager, business owner, sales representative, sales executive, customer service manager, operations executive and Chief Marketing Officer before becoming a consultant and speaker. Before that, he was a dishwasher, busboy, cook, food server, custodian and shipping clerk.
"When you lead from your character, you are a leader twenty four hours a day no matter what you're doing because it's who you are."
Worked for one of the earliest pioneers in customer service
In his first job out of college, Don joined a management training program with Lawry's Restaurants famous for Lawry's The Prime Rib. As he rose to become a restaurant general manager, Don learned from veteran executives and managers who were personally trained by Lawry's co-founder Lawrence Frank. Lawy's was founded in 1923 when Lawrence Frank and Walter Van de Kamp opened the Tam O'Shanter Inn. For over 93 years, Lawry's has achieved one of the lowest employee turnover rates in the restaurant industry because of its focus on leadership and employee relations.
Lawrence was one of the earliest pioneers in customer service and developed standards and processes that insured all of Lawry's restaurants delivered exceptional service to their customers everyday. They have remainded in business for 93 years because their employees have stayed with them and consistently delivered their innovative service. Many of the current award winning approaches toward customer service grew out of innovators like Lawrenece Frank. Walt Disney knew Lawrenece and was a regular customer at the Tam O'Shanter Inn. Disney's famous approach toward service was influenced by many pioneers including Lawrence Frank. Don's expereince at Lawry's formed the foundation for his "eyes of the customer" service and sales programs.
"The Disney approach to customer service was influenced by early pioneers in customer service like Lawry's whose restaurants Walt Disney frequented for decades."
Gave his first speech at the age of 14
Don gave his first platform speech at the age of 14 and they haven't been able to stop him yet! As a professional speaker, Don has inspired hundreds of audiences in over 32 different industries with his energetic, fun and invovling learning experiences. He majored in communications and business administration at California State University Northridge and graduated from the U.C.L.A. Anderson School of Management's Executive Development Program. He has served on the board of directors of the Sales & Marketing Executives Association and Big Brothers. Don has been a member of Toastmaster's International for over 20 years and keynoted several Regional and District conferences.
In his spare time (cue the laugh track!), he is writing a book Life Is A Fork In The Road about how to make better choices and listen to our inner wisdom to navigate our journey through life. Don loves to paint abstract art, write, garden, and, as a former chef, cook up a storm!
"Leaders influence people to enthusiastically join with them to make great things happen."
A speech customized just for your group!
For 30 years, Don has been known for his customized programs. He conducts phone interviews with a select number of people who will be in the audience. This helps him understand their world, challenges and frustrations. He also talks with key people in the organization to learn even more. Additionally, he will review written material about the organization and review employee surveys and customer research if it is available. He then takes what he learns to customize his program just for that group and occassion. This insures his progam hits the bulls with the audience and helps to achieve the goals of the meeting. For clients who want more customization, he has visited facilities and headquarters.
"Every audience and group is unique. A speech has to be created just for them."
Call or email Don to schedule a speech, ask questions about his discoveries, or brainstorm ideas to motivate your group
Email: firstname.lastname@example.org Phone: 202-255-3727
Don's Speech Topics
The actual titles can be adjusted to fit the objectives of your meeting!
Lead With Trust
How to become a trusted leader by developing a leadership character that will get your people to enthusiastically join with you to make great things happen. Trusted leaders produce better results.
7 Keys to Successful Teamwork
When people collaborate with others on a team, they multiply their success and can do so much more than they could have done on their own.
What type of leader produces the best results?
Leadership isn't about your title, skills, or personalities. Leadership is who you are 24 hours a day. Learn how to become the type of leader who gets their people to enthusiastically join with them to make great things happen.\
Build A Bridge of Understsanding
Learn how to build a bridge of understanding between different generations in the workplace and other workplace conflicts to create one team all working together
Align Your People with Your Strategy
The alignment or misalignment of strategy with your people, systems, operations and structure determines how well you implement those strategies and the results they produce. Alignment determines whether a change initiate succeeds or fails. You align your people through effective leadership combined with addressing everything that affects alignment.
Beyond Best Practices in Leadership Development
Don shares the latest research about the type of leadership development programs that produce the type of leaders who boost results and then takes you beyond those practices to explore the newest innovations.
Service Through The Eyes of Your Customers
Based on what Don learned from one of the earliest innovators in customer service whose approach influenced Walt Disney and other service notables, this fun and enlightening program helps people understand the foundattions and philosphy behind great service.
Make Your Value Visible and Boost Your Sales
Take a safari inside the mind of your customers to understand how they figure out their perceptions of value and how to use this boost your sales.
Don Shapiro's Blogs and Publications
Features Don Shapiro's articles on leadership, teamwork, leadership development, employee engagement, employee retention, aligning people with strategy, culture and change.
A book published by The Lead Change Group that explores the nature of character and leadership