Tens of thousands of people have gone through the video-based training program of the same name. David M. Corbin speech based on his book, Psyched On Service, and it’s video based training program viewed by over 15,000 professionals, offers practical strategies for business small and large, new or established, growing or cutting back. Any business that relies on customers to grow and thrive will benefit from loaded with brilliant, instantly useable ideas, on how to deliver extraordinary customer service to everyone, every time.
ACCENTUATE THE POSITIVE AND ILLUMINATE THE NEGATIVE: This powerful keynote describes how negative situations and conditions are introduced and Illuminated in a strictly positive light. This speech discusses and describes just how to do that and goes on to inspire your group to participate full out. The result is heightened ‘ownership’ which leads to commitment, collaboration, creativity which further leads to achievement of most organizational metrics.