Taking your company to extraordinary levels means that everyone on your team needs to know the difference between meeting customer expectations and exceeding customer expectations. Learn: • How to create the Black Tie Experience – making lasting impressions. • The three principles to turn satisfied customers into loyal customers. • The “VIP” Touchpoints that can create a positive customer experience. • How to turn an unhappy customer into a raving fan! • The keys to achieving 5 stars. We call it - Reaching the PEAK. • How to implement the PEAK program to put these principals to work and have an immediate payoff.
ow we act, behave, dine, drink, dress, email, post, speak and even drive can be observed for everyone to see in a moment’s notice. Do you know how to make an impression with people that LASTS? How we Look, Act, Speak, Think and Serve are vital to not only our personal brand, but to our professional/company brand as well. Learn tips and techniques on how to "Outclass your Competition".