Barbara Khozam

Barbara Khozam

Bringing Manners Back to Business

Internationally acclaimed trainer, motivator, speaker and professional athlete. Her thorough research before each presentation allows her to deliver a presentation that is memorable, relatable to the participants, and extremely fun.

Fee Range: Varies
Travels from San Diego, CA

For more information about booking Barbara Khozam, visit
http://www.speakermatch.com/profile/BarbaraKhozam

Or call SpeakerMatch at 1-866-372-8768.

Barbara Khozam
Barbara Khozam - Motivational Speaker

Bringing Manners Back to Business

Internationally acclaimed trainer, motivator, speaker and professional athlete. Her thorough research before each presentation allows her to deliver a presentation that is memorable, relatable to the participants, and extremely fun.

Fee Range: Varies
Travels from San Diego, CA

Affiliations:
  • The National Speakers Association
  • Toastmasters International
Barbara Khozam - Motivational Speaker

Barbara Khozam

Bringing Manners Back to Business

Internationally acclaimed trainer, motivator, speaker and professional athlete. Her thorough research before each presentation allows her to deliver a presentation that is memorable, relatable to the participants, and extremely fun.

Fee Range: Varies
Travels from: San Diego, CA

Affiliations:
  • The National Speakers Association
  • Toastmasters International

For more information about booking Barbara Khozam,
Visit http://www.speakermatch.com/profile/BarbaraKhozam/
Or call SpeakerMatch at 1-866-372-8768.

Blog Postings

How to reduce the awkwardness of interrupting customers

At some point in our lives, we’ve all had to deal with the rambler—the person who just won’t stop talking. When it’s an acquaintance or family member, we can probably just walk away; however, we can’t leave a customer dangling mid-sentence.  We must be careful of our approach because we certainly don’t want to anger […]...

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How to put a little EASE into your Customer Service

Want to know the secret to great customer service? Communication. Yup, it’s that simple. As customers, when we have a problem with a product or service, the last thing we want to do is to repeat ourselves again and again and again. Real World Story: My mother lost her credit card. I, therefore, needed to […]...

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Nothing-to-Lose Customer Service

Have you ever received excellent service from a company of which you weren’t even a customer? A friend told me the following story. Real World Story: “On the morning of our last day Harley riding across the USA, my bike stalled in the middle of a road and would not restart. Where do you take […]...

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Caring in customer service—nature or nurture?

Can exceptional customer service be trained? Can you nurture service reps to care about your customers, or is caring a trait of nature inherent in some people and not others? We’ve all dealt with customer-facing employees who seem to not give a hoot about taking care of us. Employees who “process” us like an item […]...

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When the Spirit of Customer Service Goes Beyond the Letter of the Law

Real World Story: So you’ve schlepped across the world in an airplane for thirteen hours. On arrival to your destination, you then schlepp your luggage around from service counter to service counter—from car rental place to hotel lobby to restaurant hostess station. But wait! What if every place you visited gave you a welcome letter […]...

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Say my name, say my name: a customer service faux pas that drives away business

I have a question for you. Do you like to feel special or generic? When circumstances are favorable, most people will say ‘special.’ Then why do so many people insist on calling me ma’am when they full well know my name? Why? Real World Story: Can you relate to any of the following real world […]...

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The Art of Written Communication in the Age of Technology

Today’s technology has made communicating with others easier than ever. In an instant, you can send a text, and email, or Skype. You can also post your innermost thoughts on Facebook, Twitter and YouTube, to name but a few of the hundreds of today’s available channels used to communicate. Website tools for easier communication and […]...

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It’s Crazy Good Customer Service at the Staybridge Suites

For those of you who read my post last week about Thrifty Car Rental, I continue to write about my experiences in Indiana in this week’s post in which I describe my stay at Staybridge Suites. Real World Story: After experiencing abysmal service by several employees at Thrifty Car Rental when I first arrived in […]...

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How wasteful customer service trumps thrifty pricing

If you Google the word thrifty, you get the following definition: using money and other resources carefully and not wastefully. Well, someone needs to let Thrifty Car Rental in on that definition. Real World Story: I recently flew from San Diego, California, to Indianapolis, Indiana. This is a long 6-hour travel day, involving countless numbers […]...

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Attitude 180—how successful customer service teams turn it around with kindness

You started your day with a BAD attitude. But someone was so kind to you that you couldn’t help but turn it around to positive. Has this ever happened to you? Real World Story: I have a very good friend who is a retired nurse. He is the MOST compassionate, kind and positive person I’ve […]...

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