from good to truly outstanding!
team to the next level of success
Sylvia Allen has built a reputation for inspiring and coaching organizations to reach levels of success beyond their wildest dreams. Her positive leadership, can-do attitude, and ability to motivate people to reach new heights has been recognized with numerous local, state, and national awards for both her and her organizations.
Sylvia is a positive, high-energy motivational speaker, trainer, and consultant with a special interest in quality customer service, inter-generational issues, multi-cultural awareness, and world travel. She is passionate about making a difference, and selects topics that are interesting, educational, and useful. These include the essentials of outstanding customer service, providing customer service to a multi-cultural community, generational issues in the workplace, dealing with angry customers, humor and fun in the workplace, future trends, and the changing face of volunteerism. All presentations are extensively researched, data-driven, and customized for each audience.
Sylvia has over 30 years experience successfully managing a wide variety of recreation, business, and customer service agencies. She has worked as a civilian employee of the U.S. Air Force, in municipal government, as a university professor, and executive director of a non-profit agency. She holds a Bachelor’s degree in Recreation Administration and a Master’s degree in Human Relations.
A lifetime of travel has led to her intense interest in the similarities and differences in the world's cultures. The wife of a career military officer, Sylvia has lived and worked in numerous U.S. and overseas locations. She and her husband are avid tourists who took complete advantage of the years that they lived overseas to “see the world”. Not content to just experience foreign cultures as a casual tourist, Sylvia has done extensive research into the wide diversity of customs, thought, dress, body language, religious traditions, etc., which she enjoys sharing through her "Cultural Awareness Tool Kit - Providing Outstanding Customer Service to a Multi-cultural Community" and "International Blunders – Cultural Do's and Don'ts for the World Traveler."
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