Biography

I remember the first time I ever stood in front of a group of people.  It was the fourth grade and my job was to sing the big solo, "Put a Little Love in your Heart."  I'm not sure my body moved the entire time I was singing, but I stayed there and faced the audience.  From that moment, I have loved to be with people, teaching, training, motivating and leading.  

If you're looking for someone who loves to share stories in a way that will connect with your audience, I'd be happy to be a part of your event.  If you are looking for a time of laughter that links to a strategic objective in your organization, give me a call.  And if you're looking for something special for your audience, I will not disappoint you.  

Recently, Corp! Magazine named me as one of the Top Entrepreneurs in the State of Michigan.  With a strong team of people around me, I have had success leading and motivating groups, both large and small.  Below are some of the highlights of experiences that I can bring to your group:

• Leadership Development: Designed and executed training programs for employees, including specific individuals targeted for future leadership positions within the organization
• Client Development and Growth: Used a creative sales approach that increased growth through new customers by 40% over the most recent six year period
• Customer Service and Retention: Instituted a customer service initiative which resulted in customer retention rate of 96% during the same six year period
• Business Management and Strategic Mapping: Developed  long range sales and growth objectives resulting in over 2.5 million dollars in additional revenue
• Communication Skills: Presented business strategies to Coca-Cola and Chrysler to improve team building and strategic alignment
• Organizational and Marketing Skills: Awarded “Bright Spots of 2010” and “Entrepreneur of Distinction” by Corp! Magazine for creative sales and an innovation leadership approach

Linking the Picture to the Behavior

Everyone has a marketing plan, or at least, believes they do.  It’s the high glossy brochures showing engaged employees working with satisfied customers.  Smiles are broad and agreements are fulfilled.  It’s the perfect environment, consisting of perfect employees dealing with perfect customers.

But is it really that way?  Does the picture of the service you provide link to the behavior that actually exists?  It’s possible that if you placed one of those impressive brochures in front of a customer and asked them to rate their personal experience compared to the picture, that the customer would provide some valuable feedback.  Because the reality is, happy customers equal happy repeat customers.

Can You Please Stop Complaining

“It’s too hot.”  “It’s too cold.”  “The music’s too loud.”  “The music’s too soft.”  And on and on it goes.  Have you ever been around people that just constantly complained?  It’s as though there is never a good day for them.  And if they are constantly complaining, then those around walk on eggshells, or better yet, walk away.

Having a place to work or live that is free from the constant complaining can be achieved.  It improves morale, boost productivity and allows for a newfound freedom within the workplace.

The New Leadership

It’s not in the degrees earned or the schools attended.  It’s not in the position held or the entitlement that is believed.  The new leadership that will grow companies, build organizations, transform schools and connect communities is one not yet taught in graduate school.  The new leadership will be one less concerned about personal accolades and more driven by organizational impact.  The new leadership will focus on others and not on self.  And finally, the new leadership will get results.

The new leadership will get results because there will be a reality that life isn’t always about what we want.  Work goals and strategic objectives have to be about a common goal and objective.  When that is realized, a new culture will develop within the organization.

I look forward to talking with you about how I can help your organization and event achieve its mission.  For more information on me, visit my blog at www.randyspeck.com.