Biography

Gene Deyoe helps his clients raise their Delivery of Service Excellence. Participants in his seminars come away with new ideas on how to identify and break down barriers to Delivering Service Excellence.

"One idea you shared helped a key manager make a positive turnaround in how she handled customer complaints. Thanks!"

Cody Ritchie , President Compass Insurance, Mueller Division

"Very informative...Lots of interaction between Gene and the audience"

"Loved the exercises!"

         Some of the strategies audience members take away:

¨    Enhance empathetic listening skills to build great rapport

¨    How to turn complaints into compliments and future sales

¨    Power phrases that lead to a positive outcome

¨    Words and phrases to avoid

¨    Identify and break down barriers to service

¨    How to create a great service culture with empowered employees