Biography

Beverly is a two-time bestselling, and Gold-award winning author. She is a college professor teaching Leadership and Small Business Management. She is an entrepreneur and runs a successful corporate consulting firm. She is a Certified Behavioral Expert and Certified Hypnotherapist. Audiences love her down-to-earth and practical style. Bev has tools to share and motviational ideas that work for everyone!

Some of the workshops on this topic include:

Identifying and dealing with difficult people for customer service employees: this actionable session helps customer service people understand their own style, and learn to recognize the style of others they are dealing with to mitigate conflict and difficulty. Customer service folks gain insight into where they may be causing themselves difficulty, and they learn how to understand the true needs of customers and prospects.

Teambuilding when employees don't get along: this actionable session helps team members to understand what makes them "tick" and what makes their colleagues act the way they do. Most teams are able to learn how to leverage one other, avoid difficulties and conflicts and create a set of groundrules to operate effectively.

Managing a difficult employee: organizations lose time and money when managers have to focus on an employee causing difficulty. This actionable session helps managers identify the root causes of the difficulties, learn to make changes for effectiveness and even, in some cases, re-energize and motivate the employee again!

Behavioral selling -- how to modify and adapt to different styles and approaches: research shows we buy from people we like and that research shows we like people who are like us! This actionable session helps salespeople understand the value of behavioral selling. If a salesperson isn't using behavioral style they are, at best, selling with only 50% effectiveness.

Managing time and stress: many employees, staff and even business leaders become "difficult" because they are time and stress challenged. The worst side emerges when one doesn't understand how to manage their time and life effectively. This actionable session teaches pepole how to make real change to take back their lives. The session does not involve learning how to breathe but rather how to implement steps to make life manageable again!

Bev is the author of "Understanding Other People: The Five Secrets of Human Behavior" which outlines a new model for effective communication. She is a corporate consultant and coach and a Lecturer at Suffolk University teaching Organizational Behavior and Dealing with Difficult People. She holds a BSBA and MBA and is a Certified Behavioral Analyst.

Bev's latest keynote speech on "Transforming Change into Opportunity" at the PAICR (Professional Association for Investment Communications Resources") drew these unsolicited comments:

Your Keynote speech was powerful and addressed many issues (road blocks) that many of us face and don’t know how to unstuck ourselves. Your workshop was very helpful on providing solutions and next steps for me to take action. I look forward to the next time I can see/hear you speak.

Marie Garland
Vice President, Client Operations, INTECH

 WOW! I think you knocked the ball out of the park on Tuesday, Beverly! Your morning keynote was so inspiring and well received. A few even changed their workshop plans to join yours instead!

Jill Brogan, Vice President
Martingale Asset Management