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According to a recent national survey, over 68% of Americans say they do not enjoy their job and consequently, don’t look forward to going to work each morning. Yet, companies like Southwest Airlines employ some of the happiest people on earth. After years of studying and working with many of these successful organizations, Sonny Melendrez shares the powerful element that sets them apart from th... (MORE)
Perhaps my greatest business passion is the art of making people happy — what to do, what not to do, common mistakes, etc. Everything we do comes down to interaction between two or more human beings, and empathy is the key to success in human contact. Just a few of the things I cover: - What great companies do and what horrible companies do - How to "slingshot" unhappy customers - Estab... (MORE)
This speech is based off of Mike’s most recent book titled, “Strong Finish.” The common thread that is woven throughout the presentation is that of true raw emotion. Some of these stories will be about overcoming adversity. Some will display acts of heroism. Others will portray random acts of kindness and how the smallest gestures can make the largest impact. The guesswork has been remo... (MORE)
