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Perhaps my greatest business passion is the art of making people happy — what to do, what not to do, common mistakes, etc. Everything we do comes down to interaction between two or more human beings, and empathy is the key to success in human contact. Just a few of the things I cover: - What great companies do and what horrible companies do - How to "slingshot" unhappy customers - Estab... (MORE)
Customer Relations and Service Development is a program designed to get the very best outcomes from your customer service staff. This program will identify weaknesses and strength's in the areas of communication and service whilst assisting in the development of rapport and empathy skills essential for efficient and effective customer service. Customer Relations and Service Development is a ... (MORE)
In this program, Attendees will learn and explore: The Definitions of Bullying, Harassing and Teasing. The Different Types of Behaviors that constitute Bullying. Technological Forms of Bullying; Cyber-Bullying The Differences in Boys Bullying versus Girls Bullying. What causes Bullies to Bully others. The Psychological Effects of Bullying on Victims and Perpetrat... (MORE)
