Programs Tagged With "Difficult People"

James inspires and equips your audience to emotionally cope with change, new leadership, team members and workplace environments. He shares powerful inspirational ideas to help anyone excel in an environment of constant change and make a positive difference. (MORE)

Are the changes in today’s business world an opportunity for prosperity or a pain in the neck? Many business leaders of today are struggling with how to direct change while benefiting from it. When it comes to change there are many challenges from how do we get started, to how the change will be perceived by your customers and embraced by your team members. In this program we will discuss how le... (MORE)

You probably know that you can’t change other people. But you may still be trying to do so. Learn how to avoid the temptation of “doing things the same way you always have and expecting different results.” That’s one definition of “insanity.” You can only change the way YOU think, react and plan for the future. Learn 7 sane strategies for managing stress and change in work and life... (MORE)

Do you work with people who spend more time at the water cooler than at their desks? Do you have employees who speak negatively to customers? Do you interact with people who just have bad attitudes? If you answered "Yes" to any or all of these questions, this workshop (half-day or full-day) will help you acquire the skills necessary to handle employees who can't or won't work with each othe... (MORE)

Are angry or confrontational customers becoming a problem for your agency? Studies show that the number has greatly increased in the last few years, and the problem is only expected to get worse due to budget cutbacks and service reductions. And who doesn’t get irritated at those annoying telephone trees? Unfortunately, customers often take their frustrations out on front-line staff members... (MORE)

Key Benefits: *Increase understanding of yourself and others *Establish foundations for hiring and proper assignments of staff *Develop effective relationships with team members to enhance management effectiveness *Improve productivity and efficiency and reduce stress through priority strategies *Enhance Interpersonal Skills *Improve Work Environment (MORE)

* Lead a culture of service excellence for managers, front line and support staff. * See the different levels of service and the impact everyone can have to create a culture of exceptional service. * Learn to manage even those most challenging customers. * Welcome complaints with grace and gratitude. * Discover strategies to implement to continuously improve. * Make serv... (MORE)

Changing attitudes about being a friend, making it far less cool to be a bully. This program is geographically and age specific. In this workshop for Educators (or any organization involved with children) the objective is to change adult attitudes and design working plans to reward friendship while standing strong on zero tolerance for bullies. Seminars include but are not limited to: • ... (MORE)

At sometime or other, everyone finds themselves in challenging situations with people in the workplace. However, when a struggle seems to be with the same people over and over, they often feel they have literally tried everything. However, there is always something more. This session offers tried and true strategies used by the most successful communicators in all professions. As a 25 year high sc... (MORE)

Beginning with a fond look back at some of the famous movie monsters from our childhoods, Mike relates each one to a present-day monster we are much more likely to encounter. Do you work with a vampire, someone who sucks the life out of every project? An invisible man who never seems to be around when needed? A phantom who lets scars from the past rob him of his present joy? Everyone will relate t... (MORE)