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Excellence in Customer Service Can Be Simple
Be At Your Best Every Day
  

Excellence in Customer Service Can Be SIMPLE ◦Do your customer service employees know that they are the “heart” of the organization? ◦Do they feel like an integral part of the organization’s team? ◦Do they understand the impact they have on every person to whom they speak? ◦Do they recognize the leadership skills that they are cultivating and capable of improving? I've found t...

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Travels From: Long Island, NY
Fee Range: $2,500 - $5,000

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Wowed! Using the Principles of Wow to Create Incredible Customer Service
The Four Key Principles to Wowing Your Customers
  

Gary will use great humor and personal anecdotes that keep your audience talking about this seminar for months. He uses those stories to demonstrate the following principles: Learn the 4 Key Principles of Wowing Your Customers: 1)Get Your House In Order 2)Avoid the Words or Phrases That Alienate Your Customer 3)Learn the 4 Step Process for Fixing Mistakes that Will Create Incredible Customer...

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Travels From: St. Louis, MO
Fee Range: $5,000 - $7,500

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Easy Steps to Lifelong Customers
Communication is Key!
  

With so many business owners focusing on getting new clients, they often neglect their current client base, which they worked hard to acquire. Learn ways to talk to your clients so that they hear you and want to do business with you, learn tools you can use right away to increase the quality of communication with your clients so they want to refer you to their friends, learn what you need to avoid...

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Travels From: Seattle, WA
Fee Range: Available Upon Request

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The Truth About Success: Being the Best vs. Being Consistently Chosen
Get Chosen!
  

The Truth About Success:Being the Best vs. Being Consistently Chosen/ Success is more than being good at what you do; it's about being consistently chosen to do it. Daryl helps people to understand why their products, services or leadership styles or those of their competitors are selected. People don't necessarily choose what's best; they choose what they are most comfortable with, whether it's ...

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Travels From: Sacramento, CA
Fee Range: Available Upon Request

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Service with a Smile
How to Create an Amazing Customer Experience
  

In today’s uber-connected, competitive, and often less-than-patient world – the CUSTOMER is KEY!  Your bottom line?  To succeed you need the tools, mindset and strategies to provide WORLD CLASS CUSTOMER SERVICE that has the ability to create both MEMORABLE MOMENTS of MAGIC and FOR LIFE. Learning Objectives: - Be AHEAD of the CURVE in terms of customer needs and expectations - DELIVER...

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Travels From: Madison, WI
Fee Range: $2,500 - $5,000

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"Making the Workplace Magical!"
How to Create and Maintain a 'Whistle While You Work' Positive Team Culture in Your Organization That Lasts!
  

(Keynote or 2-Hour to Full Day Program) John shares his Disney experience and more on how you can create a positive and fun "Whistle While You Work" environment to increase productivity, improve morale and the energy in your organization. Learn the keys to how Disney and other successful organizations replace anxiety, apathy and stress with enthusiasm, achievement and energy. Associations, conf...

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Travels From: Charlotte, NC
Fee Range: Available Upon Request

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PLAYFUL PERSUASION
The Secret Formula of Leading Innovators and How They're Inspiring Peak Performance
  

The data screams that…play leads to increased productivity! Learn to energize yourself, your organization and your bottom line on a consistent basis through productive play. Join us and discover how to unleash the Playful Leader inside you and prepare to be amazed at what you will see when play and work COLLIDE! We’re so conditioned to be serious and stifle any sign of fun and humor on the...

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Travels From: Las Vegas and Salt Lake City, UT
Fee Range: $2,500 - $5,000

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Sales - Become the Customer: Non-Verbals, Emotion and Why We Buy
The New Paradigm of Sales
  

Join Author, Sales Trainer and Hypnotist, Peter McLaughlin as he delves into the exciting new understanding of how we really communicate and why we buy and why we don't. It's no longer debatable, we buy for emotional reasons and our principle form of communication is non-verbal. Sophisticated advertisers have sold to us for decades with a deep appreciation of the intricate psychology involved ...

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Travels From: Buffalo, NY
Fee Range: $2,500 - $5,000

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Refined by Fire
Practical Principles of Leadership
  

A deep dive into service, communication, improvement and success. This can be a keynote or can be extended to be a half or full day seminar. This is a combination of teaching, activities and discussion. Modules for Refined by Fire: • Work and live your Career Value System • Be better by getting better – the importance of growth • Check it – managing your ego to accomplish gr...

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Travels From: Chicago, IL
Fee Range: Varies

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Storytelling, It's Not Just For Kids
Authentic Leadership with the power of stories
  

What do some of the greatest leaders like Ronald Reagan, Bill Clinton, Oprah Winfrey, Steve Jobs, Jesus Christ and Nelson Mandela all have in common? They were undeniably great storytellers. Regardless of their views or platforms, they communicated by sharing stories. Great storytellers make an emotional connection with others and inspire them to take action. Often characterized as a soft ...

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Travels From: Las Vegas, NV
Fee Range: Open

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