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Appreciation in Business
Customer Engagement
  

Take the Appreciation at Work languages and apply them to your business and your customers. In this presentation, your takeaways are: • Build a more positive relationships with your customers. • Increase relationship with your customers and value for your team as they align and deliver on the company brand promise in the most powerful way. • Increase your teams understanding of your cust...

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Travels From: Midland, TX
Fee Range: Open

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Sculpt an Unstoppable Business Culture that Converts to Profits
An Exceptional Customer Experience is Everybody’s Responsibility
  

Your Service Culture is the way you act when no one is looking. Your company culture is non-negotiable. Make sure your service culture model is exceptional. It has to be sculpted, learned and repeated time and again. Any one who chooses not to follow the culture must know that they are welcome to find employment elsewhere. Communicate your culture daily; know who gets it and who is not quite t...

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Travels From: Los Angeles, CA
Fee Range: $5,000 - $7,500

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Are Your People Giving 22 Carat Customer Service?
Cultures that Save or Sabotage Working Relationships
  

22 CARAT CUSTOMER SERVICE - A few years ago I purchased this ring at the Tucson Gem and Mineral Show. It is a 22 carat prasiolite (green quartz), a semi-precious stone priced moderately for its beauty and size. The ring is unique, but the events that occurred after I purchased it unfolded into the most outstanding example of customer service that I have ever experienced. This ring will teach le...

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Travels From: Phoenix, AZ
Fee Range: Available Upon Request

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Since Strangling Isn't an Option... How to Deal With Difficult People and Win!
How to Deal With Difficult People and Situations
  

How to Deal With Difficult People and Win! Description: Sandra Crowe, author of "Since Strangling Isn't an Option... " and "I Didn't Sign Up for This" delivers her signature program where she outlines the successful elements of dealing with difficult people and situations that can often occur in a business environment. The focus of the program will be on eliminating barriers and moving toward so...

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Travels From: Rockville, MD
Fee Range: Varies

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"How to Tame the MONSTER Customer - in 30 minutes or less!"
Stop wasting time and start reaching common ground TODAY!
  

Are you surprised to know angry or happy customers are MADE and not born? This customized seminar will give you all the tips you need to manage your customer experience. In the first 30 minutes you will receive news you can use: *The FIRST thing you should do when a customer is screaming at you! *What you can learn from every complaint. *How to have a win-win customer interaction even whe...

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Travels From: Hartford, CT
Fee Range: Varies

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Your Front Line Creates Your Bottom Line!
Customer Service Skills & Reinforcement Strategies
  

Like it or not, your front line employees represent YOU. They are your customer's first contact and create a lasting impression. And chances are your employees do not know what "customer service" looks like. If you don't set clear standards and reinforce them, people revert to their comfort zones and become self-serving. (We see that everywhere, don't we?) In this workshop, the customer servi...

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Travels From: West Los Angeles, CA
Fee Range: Available Upon Request

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The IDEAL Guest Experience
Develop a workable plan to build your Guest Experience
  

The IDEAL Guest Experience is a comprehensive, holistic approach for any business to develop and/or improve the Experience they provide for their guests. IDEAL is an acronym for Introduce, Design, Execute, Align and Lead. The IDEAL Guest Experience can be delivered in a 60-90 minute keynote, a three hour workshop or a two day event. Each presentation is custom designed for the business ...

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Travels From: Minneapolis , MN
Fee Range: Available Upon Request

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Ready to Serve
A friendly guide to customer service excellence
  

Competition is increasing while customer service is becoming extinct. Develop an edge in the market by reinforcing the 10 Customer Service Commandments. Based on the top pet peeves of customers, these commandments describe what it takes for staff to be Ready to Serve every day.

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Travels From: Austin, TX
Fee Range: Varies

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Customer Service Magic
Become a Customer Service A-C-E
  

Customer Service Magic is for people and businesses that rely on clients or customers for business. In other words, it's for everyone. Learn how to make your customers happy and a repeat customer for your products or services. Attitude + Communication = Excellence in Customer Service. Be a Customer Service A-C-E.

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Travels From: Marina, CA
Fee Range: Available upon request

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How to be the "IT" - Am I TOO Sexy?
5 Rules to Discover Your Sexy from the Inside Out
  

What is being the "IT"? What is “Sexy”? Well, sometimes we feel like it's whatever we see which is unfortunate. We have to discover our greatness from the inside out & that is Sexy. Self-esteem, treating others well & love yourself is sexy. This program give you 5 Rules to Finding Your Sexy from the Inside Out using Comedy, Entertainment & Interaction. This Keynote is great for ANY audience fr...

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Travels From: Atlanta, GA
Fee Range: Available Upon Request

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