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The Southwest Airlines Way
Successful Practices of a Market Leader
  

Southwest Airlines has given the business world a textbook example that providing fabulous customer service and maintaining high employee morale in a low-cost environment is possible –and indeed profitable in Corporate America today. But what’s the real story? As a key developer of Southwest Airlines’ legendary positively outrageous customer service and leadership training programs, Jason Yo...

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Travels From: Dallas, TX
Fee Range: Available Upon Request

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Your Order is Ready: Upgrade Your Customer Service from Cranky to Cranked UP
How to Deliver Quality Customer Care and Receive Loyal, Repeat Customers
  

Getting and Keeping repeat customers is more than just opening for business and offering products or services. "Your Order is Ready" presents strategies to create a service team that supports your business, and build a business that your customers want to repeatedly visit and praise often. This program can be delivered as a keynote, workshop, or customized training session.

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Travels From: Baltimore, MD
Fee Range: Available Upon Request

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Engaging Excellence!
Bringing out the Best in Everyone
  

Organizations don’t build business, people do! Your people ARE your business. Relationships with internal and external customers are the primary drivers determining your bottom line, and the primary tools for fostering organizational excellence. Identifying and maximizing individual and collective strengths and natural abilities engages, equips and empowers employees in a manner that fosters ...

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Fee Range: Available Upon Request

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Be a Super Star
Using Humor to handle difficult situations and customers/ Be BOLD/ How to Manifest and Create the life you want
  

Some of Gina's Speaking Points include: ~Develop the habits of a Champion and activate the "creation gene" that lays dormant in all of us ~Be a SUPERSTAR. Leverage your own life story, create press and establish yourself as an expert. ~Be BOLD! How to step outside of your comfort zone and do the things that most people WON'T! ~Giving up the "nobody does it as well as me" attitude and...

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Travels From: New York, NY
Fee Range: Varies

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Caring For Clients -- Not Cloning Them
Treat Others The Way They Want to Be Treated
  

Treating each one of your customers the same will get you the same results whereas learning to differentiate how each customer makes buying decisions will help to improve your sales results dramatically. Beyond your sales job, you will often need to “sell” your ideas and plans to colleagues, management, friends and family. This workshop offers enhanced training beyond basic sales training tech...

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Travels From: Chicago, IL
Fee Range: Available Upon Request

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Excellence in Customer Service Can Be Simple
Be At Your Best Every Day
  

Excellence in Customer Service Can Be SIMPLE ◦Do your customer service employees know that they are the “heart” of the organization? ◦Do they feel like an integral part of the organization’s team? ◦Do they understand the impact they have on every person to whom they speak? ◦Do they recognize the leadership skills that they are cultivating and capable of improving? I've found t...

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Travels From: Long Island, NY
Fee Range: $2,500 - $5,000

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Wowed! Using the Principles of Wow to Create Incredible Customer Service
The Four Key Principles to Wowing Your Customers
  

Gary will use great humor and personal anecdotes that keep your audience talking about this seminar for months. He uses those stories to demonstrate the following principles: Learn the 4 Key Principles of Wowing Your Customers: 1)Get Your House In Order 2)Avoid the Words or Phrases That Alienate Your Customer 3)Learn the 4 Step Process for Fixing Mistakes that Will Create Incredible Customer...

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Travels From: St. Louis, MO
Fee Range: $5,000 - $7,500

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Easy Steps to Lifelong Customers
Communication is Key!
  

With so many business owners focusing on getting new clients, they often neglect their current client base, which they worked hard to acquire. Learn ways to talk to your clients so that they hear you and want to do business with you, learn tools you can use right away to increase the quality of communication with your clients so they want to refer you to their friends, learn what you need to avoid...

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Travels From: Seattle, WA
Fee Range: Available Upon Request

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The Truth About Success: Being the Best vs. Being Consistently Chosen
Get Chosen!
  

The Truth About Success:Being the Best vs. Being Consistently Chosen/ Success is more than being good at what you do; it's about being consistently chosen to do it. Daryl helps people to understand why their products, services or leadership styles or those of their competitors are selected. People don't necessarily choose what's best; they choose what they are most comfortable with, whether it's ...

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Travels From: Sacramento, CA
Fee Range: Available Upon Request

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Service with a Smile
How to Create an Amazing Customer Experience
  

In today’s uber-connected, competitive, and often less-than-patient world – the CUSTOMER is KEY!  Your bottom line?  To succeed you need the tools, mindset and strategies to provide WORLD CLASS CUSTOMER SERVICE that has the ability to create both MEMORABLE MOMENTS of MAGIC and FOR LIFE. Learning Objectives: - Be AHEAD of the CURVE in terms of customer needs and expectations - DELIVER...

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Travels From: Madison, WI
Fee Range: $2,500 - $5,000

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