Program Categories
Program Categories

Programs Tagged With "Customer service"

Program Search

Looking for a specific program?

You can also search for specific speakers by clicking here.

That's Not What I Meant
Speaking the same language to someone and expecting them to understand what your saying seems reasonable, so why is there some communication issues?
  

Communication issues occur all the time. Some people can't figure out why these issues happen so they don't know how to fix them. All that leads to frustrations for leaders and employees and definitely disrupts the work environment. Not only that, but customer service can suffer from communications that are unclear and no one can figure out how to fix it. I have worked through these issues ...

PRESENTED BY

Travels From: Hannacroix, NY
Fee Range: $5,000 - $7,500

More Information
Stop Satisfying Customers! Secrets for Using Transformational Customer Service™ to Improve Sales
How to Create Devoted Customers Who Tell Others How Great You Are
  

Which would you rather have - satisfied customers who just consider you AN OPTION, or devoted customers who consider you THE ONLY OPTION? This program is all about transforming customers from just being satisfied to being devoted to your business. It's about moving them from "willing to come back" to "will come back" while telling others how great you are. Let's face it, most customer inter...

PRESENTED BY

Travels From: Kansas City, MO
Fee Range: Available Upon Request

More Information
Creating A Culture of Kindness®
How to Use Compassion to Boost Passion & Profits
  

According to a recent national survey, over 68% of Americans say they do not enjoy their job and consequently, don’t look forward to going to work each morning. Yet, companies like Southwest Airlines employ some of the happiest people on earth. After years of studying and working with many of these successful organizations, Sonny Melendrez shares the powerful element that sets them apart from th...

PRESENTED BY

Travels From: San Antonio, Austin, Dallas, Houston, TX
Fee Range: Available Upon Request

More Information
Memory Fun 101
Memory Training for Everyone
  

A great memory is something you can develop! Imagine being able to remember names, facts, figures, foreign languages and much more! As a National Memory Champion, Chester Santos has used the skills he has honed to teach thousands of people to reach their potential to develop a powerful memory that benefits them for the rest of their lives! Memory is a powerful tool in this fast moving age. C...

PRESENTED BY

Travels From: San Francisco, CA
Fee Range: Available Upon Request

More Information
Get A Grip!
It's Time You Adjusted Your Attitude and Grabbed Your Share of Happiness and Success!!!
  

If you are accomplishing everything you desire and your company is rolling in profits with no room for improvement, you can stopping reading. Still here? I thought you might be. So here's the deal... It's time for a gut check, time to get real, time to get a grip on your life and your business. Turns out you are the common denominator in every success and failure you've experienced in life a...

PRESENTED BY

Travels From: Fredericksburg, VA
Fee Range: Available Upon Request

More Information
BEING A LEADER WOULD BE EASY… IF EVEYRONE WERE JUST LIKE ME!
Embracing Your Role as a Leading Lady
  

Men are not hairy women. Women are not small-sized men. Men and women have different needs and different leadership styles in the workplace. Knowing these differences can save a lot of time and heartache. A good leader helps guide, motivate and generate a sense of trust in the people that follow them. It’s so much easier to do when you can be true to yourself while giving those on your team ...

PRESENTED BY

Travels From: Fayetteville , AR
Fee Range: $2,500 - $5,000

More Information
Marketing Automation for Small Business Owners & Salespeople
Automate Your Marketing Tasks and Sell More!
  
Great Customer Service
It's a Culture You can't Ignore
  

The United States has become a country of service providers versus products producers. However the element of customer satisfaction seems to be dropping like the stock market after a poor earnings report. Whether you are the head of a 1000 worker corporation or self employed, stellar customer service is what is going to separate you from your competition. Learn how you can cultivate a cult...

PRESENTED BY

Travels From: Denver, CO
Fee Range: $5,000 - $7,500

More Information
"If anger were mileage....are you a frequent flyer?"
Managing the angry or managing our own anger is no simple matter.
  

Anger is a powerful God given emotion. Anger, like fire, when mishandled can destroy beyond repair. However, anger like fire, when handled properly can bring tremendous good. The emotional habits we present in all relationships are rooted in childhood. As we know habits are difficult to change. After 20 years of working with initially resistant angry adults and teens I have a treasure chest f...

PRESENTED BY

Travels From: Chicago, IL
Fee Range: Varies

More Information
It's Not About Customer Service - It's About Engaging!
Learn customers’ expectations for business these days and how to engage the customer more effectively.
  

Through the 70’s and early 80’s, companies were product driven. Early 90’s saw the arrival of the ‘Quality’ initiative and very quickly it became evident that quality was not the responsibility of a department but everyone’s responsibility. That in turn transformed companies into Sales driven organizations as the difference between products in the market place became very narrow....

PRESENTED BY

Travels From: Toronto, Ontario (Canada)
Fee Range: Available Upon Request

More Information