Programs Tagged With "Customer service"

Successful humans excel in their ability to understand the people and situations they deal with every day. Being able to recognize diverse temperament/personality types enhances communication skills and assists in solving problematic circumstances. These can occur with co-workers, management and/or clients. The recognition and acceptance of these differences allows people to work together in a mor... (MORE)

Saddle Up! for a laughter-filled presentation that is part customer service workshop, part pep rally, and part cattle drive! Enjoy “campfire tales” about the precious customer service lessons Jeri Mae learned as the third generation of her family’s world-famous Idaho saddle making business. Jeri Mae has taken these important customer service lessons on the road presenting at state, nationa... (MORE)

Having achieved incredible service outcomes as an executive in some of the nation's leading hospitals, Chris demonstrates how through strategic collaboration between employees at multiple levels of an organization measurable service excellence can be achieved through what he describes as the cornerstones of service excellence. In this highly inspiring but totally practical talk, Chris gives the a... (MORE)

Successful Selling Skills for Inside Sales™ In today’s changing business environment, organizations are finding that buyers have less time for face to face meetings and would rather communicate on the phone or on line. This is putting new pressures on the Inside Sales Force to become more proactive. Successful Selling Skills for Inside Sales™ - is an in-depth training program spec... (MORE)

In today’s society, regardless of your industry, superior service and creating memorable experiences is the primary way to build meaningful relationships with your customers and even with your own team. A successful organization must understand and implement key principles (cornerstones) of their service and support activities to ensure they maintain productive and profitable relationships with... (MORE)

Larry’s authentic, high-octane keynote features inspiring stories and practical tips to overcome adversity, face challenges, and live a more productive, high-impact and significant life. Based on his studies of business and personal success; and personal interviews with hundreds of successful entrepreneurs, athletes and thought leaders, Larry shares the driving strategies for overcoming any obst... (MORE)

The United States is increasingly becoming a multi-cultural society in which currently one in every eight residents was born outside the U.S. Each of these cultural groups brings with it a different set of customer service preferences and expectations so what may be considered outstanding service by some is unacceptable or uncomfortable to others. That means that even the most conscientious cust... (MORE)

In this interactive 1 hour keynote, Grace identifies 3 simple keys to help participants create alignment from within. Having built and led teams for more than 20 years, team members will be successful only if they are in sync with their own core values first. Once this is achieved team members are empowered to drive the success of the department and overall business. Get Ready, Get Inpsired! (MORE)

Keeping passengers happy is what this cruise is all about. Robert shows you how the cruise lines do customer service! Each port of call will ask your “passengers” to tackle a different customer service issue. The skills and tools they use to solve it will make all the difference in the world! This cruise experience offers your audience… • The five secrets of treating customers like gol... (MORE)

Perhaps my greatest business passion is the art of making people happy — what to do, what not to do, common mistakes, etc. Everything we do comes down to interaction between two or more human beings, and empathy is the key to success in human contact. Just a few of the things I cover: - What great companies do and what horrible companies do - How to "slingshot" unhappy customers - Estab... (MORE)