Programs Tagged With "Customer service"

Please hold back your laughter as Stan shares the life lessons learned from his forty years of owning and operating small businesses. There will be nothing more important or valuable then the "Thinking Tool, the LogicDie" that you and your people will receive and utilize to take charge, develop understanding, plan strategies, solve problems, and even to make the sale. This will change your comp... (MORE)

D-A-T-I-N-G is all about human behavior and how to exceed Customer expectations. You want 'customer insistence' that develops a pattern of repeat transactions. It's about being transformational not transactional. The passionate pursuit of customer loyalty isn’t about pricing, or gadgets, or perfectly performing products. It’s about customers and gaining the love, respect, trust and commit... (MORE)

After a customized Secret Service keynote for your organization, all the attendees go through the world renowned Customer Experience Cycle. Your Team Members help define the critical "Service Defects" that need to be avoided, "Non-negotiable Experiential Standards" that should be executed consistently and the best "Above and Beyond Opportunities" that exist at each point of contact (stage) that y... (MORE)

This is most unique sales presentation ever. I combine the communication skills with the body skills to complete the package. Breakdown in communications has cost more businesses profits than any other reason on the planet.Poor presentation skills can grossly affect the success of your sales people, but it is not all about what they say. Their body language can kill a great presentation. This pr... (MORE)

Every day is filled with a colorful cast of characters. How do you deal with the difficult ones who get under your skin? And what if they're your coworkers, patients, or customers? Colleen says, "Having an interaction with a difficult person can set the tone for the entire day and be tough to shake off. Have you ever told yourself to ignore that person's comment, but it still lingers? What can ... (MORE)

Is your organization stuck? The key to turning that wall into just a hurdle is learning to create and sustain momentum. Far too many times we get stuck and then to make matters worse we overcomplicate the solution by out-thinking ourselves! Throughout my time as a Marine, Football Coach & Small Business Owner, I have discovered some common strategies that never fail to get you over or throug... (MORE)

If you are accomplishing everything you desire and your company is rolling in profits with no room for improvement, you can stopping reading. Still here? I thought you might be. So here's the deal... It's time for a gut check, time to get real, time to get a grip on your life and your business. Turns out you are the common denominator in every success and failure you've experienced in life a... (MORE)

According to a recent national survey, over 68% of Americans say they do not enjoy their job and consequently, don’t look forward to going to work each morning. Yet, companies like Southwest Airlines employ some of the happiest people on earth. After years of studying and working with many of these successful organizations, Sonny Melendrez shares the powerful element that sets them apart from th... (MORE)

The Powerhouse Boost course is designed to precede existing corporate training. Participants will develop a personal growth plan, apply the fundamentals of balancing a career with family, and implement a strategy for premium career satisfaction. Not all employees are ready to effectively apply the skills and talents you hired them for. Some employees are highly distracted in their personal lives, ... (MORE)

Obejctives: 1) Learn how Top Customer Service Oriented Organizations Make Themselves Unforgettable For Their Customers. 2) Review Customer Service Steps to Take when a Customer is Filing a Complaint. 3) Learn How Unforgettable Customer Service Diffuses Frustration And Creates Even Stronger Brand Loyalty 4) Complete a Self-Assessment to Identify What Customer Service Attitudes and Behaviors You C... (MORE)