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Clients for Life - "Your product is people"
Your product is people, know how to keep them.
NEW!
  

Build a business with no competition... learn how to be the first choice for your clients, every time! key strategies and activities that will keep you top of mind when ever your clients consider using a product or service like yours. Knowing your product or service is important but knowing your consumer is career changing.

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Travels From: Orange County, CA
Fee Range: Varies

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Service Innovation - Creating a Culture of Innovation in Services Industry
6-Step Formula to Transform Employees into Evangelists of Service and Innovation
Updated!
  

Service is a promise that cannot be seen, touched, smelled or tasted through any of our external senses. BUT, it is felt through the service your employees provide. Service companies sell a promise that is fulfilled through everyday actions of their employees. Do your employees want to serve your customer? Do your employees feel part of the success of the organization? Do they actively help you ma...

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Travels From: San Francisco, CA
Fee Range: Available Upon Request

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Creating Exceptional Customer Experiences
What It Takes To Earn Loyaty
NEW!
  

According to Gallup, 80% of businesses surveyed believe they deliver superior customer service, yet only 8% of their customers agree. When we query our audiences and ask them how they think they're doing, the percentages hold up. What this means is that our perception doesn't reflect the reality of how our customers feel about us. Because only 4% of dissatisfied customers say anything we must quic...

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Travels From: Denver, CO
Fee Range: Open

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Follow Up Sales Strategies
How to Get More Clients and Close More Sales With a Proven Follow Up System
Updated!
  

If follow is a hard arduous "to do" then the Follow Up Sales Strategies Presentation is for you. Most salespeople have not been taught how to effectively follow up and don’t actually ‘see’ the high value, trust and loyalty it creates which will increase sales. Follow up is merely a matter of having effective habits and good systems and processes in place. So much business is lost because o...

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Travels From: San Diego, CA
Fee Range: Available Upon Request

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The Magic of Customer Service
Winning and Keeping Customers for Life
NEW!
  

Winning Customers Mike Toy’s “THE MAGIC OF CUSTOMER SERVICE” How are they Greeted and Treated... and Do They Return? Who Should Attend? • customer service representatives • sales personnel • operations supervisors • marketing professionals • retail managers • restaurant employees • church staff • civic leaders • city workers • school principals -- Anyo...

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Travels From: San Francisco, CA
Fee Range: Varies

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NEW! "It Pays to Know Your Personal Strengths for Lifelong Success, Leadership and Teamwork"
Get RESULTS through interactive keynotes and training programs!
Updated!
  

Your satisfaction is guaranteed (or your money back!) when you hire Doug Smart, an experienced speaker who has worked with thousands of audiences worldwide. Doug's fee for a keynote or half day training is only $5,000 -- and that INCLUDES travel. Choose from 6 FASCINATING, INTERACTIVE, FUN, FUNNY, MOTIVATIONAL, SMART and RESULTS-GETTING Programs on Lifelong Success, Leadership and Teamwork - ...

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Travels From: Albuquerque, Santa Fe, NM
Fee Range: $5,000 - $7,500

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FEARLESS LEADERSHIP
Position your People to Move forward as Productive Problem Solvers, Knowing HOW to Lead with Confidence.
  
Bridge the Gap
3 Keys to Deliver Superior Customer Service - EVERY Time!
  

80% of companies say they deliver “superior” customer service. Yet ONLY 8% of people think these same companies deliver “superior” customer service. Bridge the Gap: 3 Keys to Deliver Superior Customer Service – EVERY Time! is for anyone who interacts with customers and wants to enhance the customer experience while maximizing bottom line results. Whether dealing with internal or exte...

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Travels From: Phoenix, AZ
Fee Range: Varies

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Now Is Your Time - Time Management/Self Management
Balancing- Life ,Work , Education and Performance Improvement
  

3. Now Is Your Time– (Time Management) – The demand on your time has never been greater. Working productively, making good decisions, and maintaining cooperative relationships with others enable you to stay energized and focused. Understand the importance of honoring your own time. Visualize your future, and make it happen now. Prioritize and choose your activities, and establish boundari...

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Travels From: Miami, FL
Fee Range: Available Upon Request

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Everyone Plays a Part
Composing Your Contribution to Excellence
  

According to the Conference Board, employee satisfaction is at an all time low. How do you get disengaged employees to realize that even the smallest role is important? That what they do is vital to the overall achievement of the organization's objective? This entertaining and energetic presentation uses music and audience participation to demonstrate the vital role every individual plays in "c...

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Travels From: Denver, CO
Fee Range: $2,500 - $5,000

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