Programs Tagged With "Customer Service"

They're out there...waiting for you. But, can your perfect client hear you through all noise & distraction around them? How do you cut through it all and get their attention? In this talk you'll learn: -The 3 most common mistakes that are made when looking for clients! -2 simple ways to communicate with your ideal client so that they'll want to hear you! -The #1 way to have them dig... (MORE)

Please hold back your laughter as Stan shares the life lessons learned from his forty years of owning and operating small businesses. There will be nothing more important or valuable then the "Thinking Tool, the LogicDie" that you and your people will receive and utilize to take charge, develop understanding, plan strategies, solve problems, and even to make the sale. This will change your comp... (MORE)

Which would you rather have - satisfied customers who just consider you AN OPTION, or devoted customers who consider you THE ONLY OPTION? This program is all about transforming customers from just being satisfied to being devoted to your business. It's about moving them from "willing to come back" to "will come back" while telling others how great you are. Let's face it, most customer inter... (MORE)

Have you ever worked with a faceless company? One that says “Your call is very important to us,” while you wait on hold for 15 minutes? This workshop teaches the three keys to becoming a Face-FULL company, including the importance of building great customer relationships, understanding your customer’s real goals, and the importance of teamwork in the customer experience. Teams leave motiv... (MORE)

Roy Prevost believes, on the whole, that Customer Service in North America stinks. Some of the most blatant culprits are the large multinationals who just don't get it!! (Have you tried calling a telecom recently?) However, in the midst of this dysfunctionality, Roy presents wonderful stories of great service providers, and this keynote celebrates the winners and scolds the offenders. And no... (MORE)

"Action" means to create motion "Hero" Means to create extraordinary results in service to another. Has stagnation taken root in our company? Inspire your team to take action now and create a new momentum towards success! John Davis has brought three regional theme parks back from bankruptcy to record growths through customer experience. A self proclaimed "Action Hero" John has been a p... (MORE)

Come enter the comical world of customer service as Peter shares his wonderful stories of the best and not so great companies in the world. From the man who wrote the book on service, Peter will take you through the highlights of such companies as Disney, Angie's List, Darden Restaurants, and so many more. Why listen to any other speaker when this former leader of Walt Disney World and Universal S... (MORE)

This is one of my most important leadership presentations. Because almost every day, businesspeople like you are confronted with initiating conversations you must have, but neither party wants. They create anxiety and tension so they're often delayed, making things worse. In my interactive session, I'll show you easy, comfortable ways to immediately transform your difficult, yet must-have conv... (MORE)

Having a stellar customer service process is vital in helping your business attract new clients, retain loyal raving fans and multiply your customer base. Based on her book The SERVE Selling Revolution, Motivational Business Growth Expert, Yoon Cannon shows audiences powerful strategies you can implement today to directly impact your customer service, sales productivity and profits. Busine... (MORE)

If you are accomplishing everything you desire and your company is rolling in profits with no room for improvement, you can stopping reading. Still here? I thought you might be. So here's the deal... It's time for a gut check, time to get real, time to get a grip on your life and your business. Turns out you are the common denominator in every success and failure you've experienced in life a... (MORE)