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NEW! "It Pays to Know Your Personal Strengths for Lifelong Success, Leadership and Teamwork"
Get RESULTS through interactive keynotes and training programs!
Updated!
  

If you'll have 3 to 3,000 people at your event, hire Doug Smart to deliver a FASCINATING, INTERACTIVE, FUN, FUNNY, MOTIVATIONAL, SMART and RESULTS-GETTING keynote or training program. Doug takes time to learn about your group so you get a program that makes a difference. ..."Our CEO was afraid we couldn't find a speaker who would understand our group. But as soon as Doug finished, he told m...

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Travels From: Albuquerque, Santa Fe, NM
Fee Range: $7,500 - $10,000

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Service with a Smile
Customer Service is the best Service
NEW!
  

Having a strong customer service team is important to any organization and it often plays a key role in client satisfaction and the building of a loyal customer base. In this engaging presentation, you will learn the fundamentals of customer service and transitions into more specific topics such as communicating via different mediums, and particularly the skills required in communicating face to...

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Travels From: Cleveland, OH
Fee Range: $500 - $1,000

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Customer Service Savvy
The best class on "class" for your employees
NEW!
  

JOY WEAVER Certified Etiquette Expert and Author of Socially Savvy -Customer Service Savvy In a world where we have advanced more technologically than socially, where rudeness runs rampant, Joy Weaver will polish her audience into the reality that the rules of etiquette and great manners translates into happy customers and big business. In her high-energy, fun style Joy will polish your...

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Travels From: Dallas, TX
Fee Range: Available Upon Request

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Customer Re-Service
Bringing Customer Service Back to a True Focus
NEW!
  

We currently live in an age where the customer is forgotten in customer service. We will work together to lay a foundation to ReSERVICE your customers, which will result in improved relationships, productivity, and loyalty from your partners.

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Travels From: Amarillo, TX
Fee Range: $1,000 - $2,500

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Your Order is Ready: Upgrade Your Customer Service from Cranky to Cranked UP
How to Deliver Quality Customer Care and Receive Loyal, Repeat Customers
NEW!
  

Getting and Keeping repeat customers is more than just opening for business and offering products or services. "Your Order is Ready" presents strategies to create a service team that supports your business, and build a business that your customers want to repeatedly visit and praise often. This program can be delivered as a keynote, workshop, or customized training session.

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Travels From: Baltimore, MD
Fee Range: Available Upon Request

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Engaging Excellence!
Bringing out the Best in Everyone
  

Organizations don’t build business, people do! Your people ARE your business. Relationships with internal and external customers are the primary drivers determining your bottom line, and the primary tools for fostering organizational excellence. Identifying and maximizing individual and collective strengths and natural abilities engages, equips and empowers employees in a manner that fosters ...

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Travels From:
Fee Range: Available Upon Request

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Be a Super Star
Using Humor to handle difficult situations and customers/ Be BOLD/ How to Manifest and Create the life you want
  

Some of Gina's Speaking Points include: ~Develop the habits of a Champion and activate the "creation gene" that lays dormant in all of us ~Be a SUPERSTAR. Leverage your own life story, create press and establish yourself as an expert. ~Be BOLD! How to step outside of your comfort zone and do the things that most people WON'T! ~Giving up the "nobody does it as well as me" attitude and...

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Travels From: New York, NY
Fee Range: Varies

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6 Ways To Create Customer Insistence
D-A-T-I-N-G Your Customer® Is About Building Relationships
  

The passionate pursuit of customer loyalty isn’t about pricing, or gadgets, or perfectly performing products. Jim shows the audience how to observe and isolate cause and effect relationships. D-A-T-I-N-G Your Customer is all about creating relationships. Jim demonstrates how human behavior can be leveraged to exceed Customer expectations. We are besieged by a gripping apathy in customer...

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Travels From: Chicago, IL
Fee Range: Available Upon Request

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Caring For Clients -- Not Cloning Them
Treat Others The Way They Want to Be Treated
  

Treating each one of your customers the same will get you the same results whereas learning to differentiate how each customer makes buying decisions will help to improve your sales results dramatically. Beyond your sales job, you will often need to “sell” your ideas and plans to colleagues, management, friends and family. This workshop offers enhanced training beyond basic sales training tech...

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Travels From: Los Angeles, CA
Fee Range: Available Upon Request

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BUILD TERRIFIC TEAMS
Teambuilding Success Strategies
  

Whether you label your associates a Team, Tribe, Nation or Group, bottom line, it takes a team to accomplish anything significant! Learn how to get everybody on the same page to Increase Productivity, Progress and Profit! Features: - The 9 Knows that Ensure your Team-Work Works - Team or Work Group—What’s the Difference? - Creating a Tightly-Knit Cohort - Sure-Fire Course Correction...

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Travels From: Denver, CO
Fee Range: Varies

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