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Creating a Culture of Service and Innovation
6-Step Formula to Transform Employees into Evangelists of Service and Innovation
Updated!
  

Service is a promise that cannot be seen, touched, smelled or tasted through any of our external senses. BUT, it is felt through the service your employees provide. Service companies sell a promise that is fulfilled through everyday actions of their employees. Do your employees want to serve your customer? Do your employees feel part of the success of the organization? Do they actively help you ma...

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Travels From: San Francisco, CA
Fee Range: Available Upon Request

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D-A-T-I-N-G Your Customer®
A Relationship Manual-Published 8/1/15
Updated!
  

James provides plain talk for smart people. He is provocative, controversial, and outside conventional wisdom, and he offers uncommon common-sense explanations for complex issues. James moves past pop management rhetoric to focus on the central truths that lead to success. He not only provides practical information you can apply immediately, James also believes his job isn’t complete unless his ...

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Travels From: Chicago, IL
Fee Range: $7,500 - $10,000

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NEW! "It Pays to Know Your Personal Strengths for Lifelong Success, Leadership and Teamwork"
Get RESULTS through interactive keynotes and training programs!
Updated!
  

Your satisfaction is guaranteed (or your money back!) when you hire Doug Smart, an experienced speaker who has worked with thousands of audiences worldwide. Doug's fee for a keynote or half day training is only $5,000 -- and that INCLUDES travel. Choose from 6 FASCINATING, INTERACTIVE, FUN, FUNNY, MOTIVATIONAL, SMART and RESULTS-GETTING Programs on Lifelong Success, Leadership and Teamwork - ...

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Travels From: Albuquerque, Santa Fe, NM
Fee Range: $5,000 - $7,500

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The Importance of Customer Service in Human Resources
Criticial skills for HR professionals
NEW!
  

We all know how important Human Resources is for our organizations. HR is responsible for the morale of our people. When our people have high morale, they are more productive and they deliver excellent external customer service. Human Resources is the core of everything. If employees don’t feel like they can come to HR to communicate their frustrations, employees feel stressed. When they are str...

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Travels From: Escondido, CA
Fee Range: Varies

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Quality Customer Service
How To Serve Customers And Enjoy It!
NEW!
  

“How To Serve Customers and Enjoy It” is much more than another seminar about smiling and being nice to customers. It is a seminar for transforming the people of any size organization into a customer-first success team. The bottom line is producing Quality Customer Service. (QCS) Participants Will Learn: – A Positive approach to creating customers – How to be the type of person customer...

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Travels From: OK
Fee Range: $5,000 - $7,500

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CREATING CUSTOMERS FOR LIFE
and record profits
Updated!
  

As a graduate of the Ritz Carlton legendary Service Symposium (when Ritz Carlton was the #1 rated service organization in the world) Michael will share several unique action steps used in the Ritz Carlton system. This session is so powerful that your organization can use the strategies to take a quantum leap in sales and profits. (In this session we focus on Strategies that create extremely sati...

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Travels From: Detroit, MI
Fee Range: $5,000 - $7,500

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BEING NICE MATTERS
Customer Service
  

Do the words economic upheaval, uncertain financial times echo in your head…maybe even in your business? Are you tired of the glitz, glamour, and media frenzy surrounding business today? Are you ready to get BACK 2 BASICS? These interactive programs are adaptable to your work environment and industry by focusing on the 2 BASIC components of successful business: communication and leadership. In ...

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Travels From: Milton-Freewater, OR
Fee Range: Varies

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Your Best Team Feast Every Day
"and could you add a tossed salad, please!"
  

Lady Gwendolyn will join you and your team to revisit your mission, look at the benefits of being a part of your team and taking care of the team that wins everyday! She will then offer you a tossed salad conversation on workplace sensitivity. Presentation(s) can be flexible to your program day/time slot needs.

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Travels From: Cuyahoga Falls, OH
Fee Range: Varies

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The Corporate Action Hero
How a Positive Work Culture Effects Performance
  

This fun, Interactive, out of the ordinary program demonstrates in dynamic ways techniques for developing a Positive work culture and techniques to increase performance through a "present moment action" mindset. Using these techniques with your audience John will demonstrate clearly how a creating a positive work experience, Communicating Effectively, and shifting individual timelines to present m...

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Travels From: Akron, OH
Fee Range: Available Upon Request

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Transform Your Memory Into a Valuable Asset
An entertaining, interactive presentation where audiences have fun learning to remember names, secure passwords and more.
  

Remembering anything made simple (and fun) with this interactive presentation. Customized for your audience, but usually including how to remember the names of clients and prospects, numbers and other industry-specific details, secure passwords... everything we see, hear and read. Tons of on-your-feet, hands-on practice makes it simple to put these exciting new skills into practice in the real...

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Travels From: New York, NY
Fee Range: Available Upon Request

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