Program Categories
Program Categories

Programs Tagged With "Customer Service"

Program Search

Looking for a specific program?

You can also search for specific speakers by clicking here.

Connecting With Customers
Enhancing the Customer Connection!
NEW!
  

Every interaction with a customer is an opportunity to connect in a way that builds loyalty and leaves a positive, lasting impression. Employees come into contact with both internal and external customers throughout the day. The service provider is expected to solve customer problems and meet customer needs in a way that reflects positively on their team, department and the organization. Connec...

PRESENTED BY

Travels From: Asheville, NC
Fee Range: Open

More Information
Journey To Bright Ideas
Navigating The Roadmap To Success
Updated!
  

I love the F word. By F-word I mean F.E.A.R. (What did you think I meant?) F.E.A.R. (Failure. Examination. Adjustment. Recollection.) F.E.A.R. is the hidden driver of excellence. It offers new focus, offers management insights to overcome failure, and refine what works and what doesn't. As a successful innovator, change agent, and market transformer I can demonstrate to your audience how to...

PRESENTED BY

Travels From: Chicago, IL
Fee Range: Available Upon Request

More Information
7 Magic Wands for Making Difficult People Disappear
Difficult People, Motivation, Leadership
Updated!
  

Every day is filled with a colorful cast of characters. How do you deal with the difficult ones who get under your skin? And what if they're your coworkers, patients, or customers? Colleen says, "Having an interaction with a difficult person can set the tone for the entire day and be tough to shake off. Have you ever told yourself to ignore that person's comment, but it still lingers? What can ...

PRESENTED BY

Travels From: Portland, OR
Fee Range: Available Upon Request

More Information
Zap the Stress; Shift the Chaos
and thrive!
Updated!
  

Do you feel like you are on the hamster wheel of life? Life can be stressful! Your already busy life seems to attract more and more stuff, and not all of it good, everyday and you are running faster and faster missing out on the joys of life. Now it’s time to step off that wheel and take your life back – for yourself, your kids, family, friends, and co-workers. Why? Because if you don’...

PRESENTED BY

Travels From: Newport, RI
Fee Range: Available Upon Request

More Information
Speed Reading People
4 Ways to Communicate Anything to Anybody
  

Speed Reading People teaches the four ways to communicate anything to anybody. In life there are four different types of people we interact with regularly. Discovering how to adjust your communication style gives you the ability to get people to follow you, like you, and most importantly work well with you. Each participant will identify their communication style and learn how to seamlessly...

PRESENTED BY

Travels From: Washington, D.C., DC
Fee Range: $1,000 - $2,500

More Information
Appreciation in Business
Customer Engagement
  

Take the Appreciation at Work languages and apply them to your business and your customers. In this presentation, your takeaways are: • Build a more positive relationships with your customers. • Increase relationship with your customers and value for your team as they align and deliver on the company brand promise in the most powerful way. • Increase your teams understanding of your cust...

PRESENTED BY

Travels From: Midland, TX
Fee Range: Open

More Information
The customer is NOT always right!
So how do you handle that?
  

So now what do you do? You have most likely all heard the phrase, “the customer is always right.” I strongly believe that the customer is not always right and they are still always the customer. Serving them in the manner in which creates loyalty is the only true measure of your organization’s customer service program. Customer satisfaction isn’t a measure of anything, all organizations...

PRESENTED BY

Travels From: Las Vegas, NV
Fee Range: $2,500 - $5,000

More Information
Sculpt an Unstoppable Business Culture that Converts to Profits
An Exceptional Customer Experience is Everybody’s Responsibility
  

Your Service Culture is the way you act when no one is looking. Your company culture is non-negotiable. Make sure your service culture model is exceptional. It has to be sculpted, learned and repeated time and again. Any one who chooses not to follow the culture must know that they are welcome to find employment elsewhere. Communicate your culture daily; know who gets it and who is not quite t...

PRESENTED BY

Travels From: Los Angeles, CA
Fee Range: $2,500 - $5,000

More Information
How can I help you if you won't let me?
Problem resolution in the service industry
  

When serving customers there is a likelihood that one will encounter a problem. The way to insure that the customer's problem is solved without damaging the relationship is a delicate dance that must be performed. These customers will normally have a contract that requires a long term relationship with customer service so it is important to do our best at creating positive interactions where eve...

PRESENTED BY

Travels From: Dallas, TX
Fee Range: $2,500 - $5,000

More Information
Are Your People Giving 22 Carat Customer Service?
Cultures that Save or Sabotage Working Relationships
  

22 CARAT CUSTOMER SERVICE - A few years ago I purchased this ring at the Tucson Gem and Mineral Show. It is a 22 carat prasiolite (green quartz), a semi-precious stone priced moderately for its beauty and size. The ring is unique, but the events that occurred after I purchased it unfolded into the most outstanding example of customer service that I have ever experienced. This ring will teach le...

PRESENTED BY

Travels From: Phoenix, AZ
Fee Range: Available Upon Request

More Information