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Programs Tagged With "Customer Service"

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NEW! "It Pays to Know Your Personal Strengths for Lifelong Success, Leadership and Teamwork"
Get RESULTS through interactive keynotes and training programs!
Updated!
  

Your satisfaction is guaranteed when you hire Doug Smart, an experienced speaker who has worked with thousands of audiences worldwide. Choose from 6 FASCINATING, INTERACTIVE, FUN, FUNNY, MOTIVATIONAL, SMART and RESULTS-GETTING Programs on Lifelong Success, Leadership and Teamwork - or let Doug create a special program that meets your special needs. Available as keynote, half day or full day ...

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Travels From: Albuquerque, Santa Fe, NM
Fee Range: $5,000 - $7,500

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Your Best Team Feast Every Day
"and could you add a tossed salad, please!"
  

Lady Gwendolyn will join you and your team to revisit your mission, look at the benefits of being a part of your team and taking care of the team that wins everyday! She will then offer you a tossed salad conversation on workplace sensitivity. Presentation(s) can be flexible to your program day/time slot needs.

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Travels From: Cuyahoga Falls, OH
Fee Range: Varies

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The Corporate Action Hero
How a Positive Work Culture Effects Performance
  

This fun, Interactive, out of the ordinary program demonstrates in dynamic ways techniques for developing a Positive work culture and techniques to increase performance through a "present moment action" mindset. Using these techniques with your audience John will demonstrate clearly how a creating a positive work experience, Communicating Effectively, and shifting individual timelines to present m...

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Travels From: Akron, OH
Fee Range: Available Upon Request

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Transform Your Memory Into a Valuable Asset
An entertaining, interactive presentation where audiences have fun learning to remember names, secure passwords and more.
  

Remembering anything made simple (and fun) with this interactive presentation. Customized for your audience, but usually including how to remember the names of clients and prospects, numbers and other industry-specific details, secure passwords... everything we see, hear and read. Tons of on-your-feet, hands-on practice makes it simple to put these exciting new skills into practice in the real...

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Travels From: New York, NY
Fee Range: Available Upon Request

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Client Service in the age of entitlement
The customer may not always be right, but the customer is the customer.
  

This program explores the challenge of dealing with clients in an age of entitlement. Customers today are often more demanding than ever, feeling as if they are "deserving" of extra attention, better service and special treatment, even in the smallest of transactions. No longer is going the extra mile for a client enough as the standard has changed; going above and beyond is now the minimum. Wh...

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Travels From: Austin, TX
Fee Range: Varies

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CUSTOMER SERVICE, THE RIGHT WAY
  

Jill reveals how using conventional training and worn-out clichés will end up with mediocre customer service at best. Her proven approach will help your team truly understand what they should be doing and why, resulting in happier customers and clients. After this half-day, interactive session, your team will: Have the tools necessary to retain happy customers and clients – and be able to im...

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Travels From: Chicago, IL
Fee Range: Available Upon Request

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Fundamentals of Customer Service
The 5 basic keys to customer service communication
  

In todays increasingly service based economy it all comes down to building relationships and establishing a connection with the client. This seminar discusses the 5 fundamental action steps needed to gain the trust of a customer and to provide customer service communication. Often referred to as the "soft skills", knowing these 5 action steps will empower members of your staff and team and give th...

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Travels From: Orlando, FL
Fee Range: $1,000 - $2,500

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Becoming an "Only One" Brand
How to Own Your Sector By Creating the Ultimate Customer Experience
  

Lots of companies compete for the same customers. The brands that get the most business are the ones who go beyond products and services, and instead offer customers an entire experience that appeals to both the head and heart. It’s an encounter they’ll feel, and tell others about. Many businesses try to do this, but only one does it best. If your company delivers a meaningful experience bett...

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Travels From: Los Angeles, CA
Fee Range: Available Upon Request

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Ripple
Expressing Our Core Corporate Values in Tangible Ways
  

It is hour 7 or day 32 on our organization's quest to create the perfect mission statement. 3 months later NO ONE can quote the sentences which required such a colossal investment of time, energy and creativity. Even the authors have allowed it to fade. What if we could move past a mission statement and instead define our core values and then find meaningful ways for those to be tangibly expres...

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Travels From: Atlanta, GA
Fee Range: Available Upon Request

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SUPERCUTS Co-Founder, Geoffrey M. Rappaport
Systematization of Service, Innovative Marketing and the Standardization of Operational Procedures
  

Geoffrey M. Rappaport was the co-founder and president of the highly successful hair cutting enterprise SUPERCUTS (founded in 1975) until it was sold by the founders in 1987. SUPERCUTS is based upon the systematization of service, innovative marketing and the standardization of operational procedures for over 2,000 stores internationally. Mr. Rappaport was the President of Em...

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Travels From: Dearborn, MI
Fee Range: Over $10,000

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