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Programs Tagged With "Customer Satisfaction"

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HOW LEADERS CAN ENGAGE THE HEARTS AND MINDS OF EMPLOYEES
The Power of Communications To Transform the Workplace
Updated!
  

Engaging employees starts with leaders communicating their vision. But it doesn’t stop there. Employees have to understand and make the vision their own or it will fail (according to Gallup more than 50% of U.S. employees—and bosses—are "not engaged" or "actively disengaged," resulting in $319 billion lost annually). When everyone in a company—from the top rungs of the corporate ladder...

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Travels From: Raleigh, NC
Fee Range: Available Upon Request

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6 Ways To Create Customer Insistence
D-A-T-I-N-G Your Customer® Is About Building Relationships
  

Jim has worked with hundreds of companies such as Xerox, Coca-Cola, healthcare, hospitality, associations, real estate, government and shares a look into other what other organizations are doing to increase customer satisfaction. It's about how to WOW them, not WHY them. It's called a Customer Return Policy For A Reason. The goal is to bring the customer back. Customer Return policies ...

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Travels From: Chicago, IL
Fee Range: $7,500 - $10,000

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A Healthier-Happier Business
A Look at Business From a Whole New Perspective
  

Over 20 years ago I developed The Personal Happiness Graph. Since then the graph has been utilized to help change hundreds of lives. Now we have taken the same five categories that make for healthier-happier individuals and have applied them to organizations, making for a Healthier-Happier Business. This is not like any other customer service programs. If it is your desire to have a business...

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Travels From: Las Vegas, NV
Fee Range: $2,500 - $5,000

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Building Brilliance
Unlock the Keys to Employee Happiness and Engagement to Increase Productivity, Retention and Your Bottom Line
  

I believe in tailoring my programs to meet the needs of my clients. Over the years I have learned that my clients all have special needs and focuses which is why I offer them custom programs. One program is not right for all. My business experience and abilities allow me broad subject matter expertise. I am able to understand the needs of my clients and prefer to craft a presentation to fit...

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Travels From: San Diego, CA
Fee Range: Available Upon Request

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Your Customer Is NOT Always Right...Now What?
You don't build your brand, your customers do
  

The old adage “The customer is always right” is not accurate. What is accurate is the customer is always the customer. The story they tell about you is your brand, whether you like it or not. Your brand is the story of your business, and while your customers may build your brand, you can affect the stories they share and ultimately create the brand you want. This is not the same old worn...

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Travels From: Las Vegas, NV
Fee Range: Open

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Become Unstoppable
Align People and Performance Through Personal Ownership
  

Whatever “business” you are in, you are in the “people business.” People are either the biggest problem or the greatest advantage and asset an organization has. When an organization successfully aligns people and performance through personal ownership; people love what they do, are engaged, perform at their peak, and pursue continual improvement. Additionally, quality is improved and cu...

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Travels From: Ogden, UT
Fee Range: Available upon request

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Service Excellence from Cultural Creatives
How to improve customer and employee satisfaction.
  

Having achieved incredible service outcomes as an executive in some of the nation's leading hospitals, Chris demonstrates how through strategic collaboration between employees at multiple levels of an organization measurable service excellence can be achieved through what he describes as the cornerstones of service excellence. In this highly inspiring but totally practical talk, Chris gives the a...

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Travels From: Los Angeles, CA
Fee Range: Available Upon Request

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When You Care, They Know!
Customer Service That's Real
  

When you are looking for a unique approach to Customer Service, this Program, "When You Care, They Know," offers what has been said who have been part of the program, “This is the missing piece to the Customer Service puzzle.” The Program builds the bridge between the concept of Customer Service and the desired result of Customer Satisfaction. As Richard says, "If you want to create repeat and...

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Travels From: Newport News, VA
Fee Range: $2,500 - $5,000

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