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Programs Tagged With "Customer Satisfaction"

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The customer is NOT always right!
So how do you handle that?
  

So now what do you do? You have most likely all heard the phrase, “the customer is always right.” I strongly believe that the customer is not always right and they are still always the customer. Serving them in the manner in which creates loyalty is the only true measure of your organization’s customer service program. Customer satisfaction isn’t a measure of anything, all organizations...

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Travels From: Las Vegas, NV
Fee Range: $2,500 - $5,000

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Workplace Wellness
Laughter and its Benefits
  

Julie Ann Sullivan works with organizations that want to create a workplace environment where people are productive, engaged and appreciated. Does your workplace need “a shot in the arm”? Research on workplace wellness programs shows a strong tie between laughter and a less stressful environment. That same research describes laughter’s ability to increase the human brain to absorb inform...

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Travels From: Pittsburgh, PA
Fee Range: $2,500 - $5,000

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6 Ways To Create Customer Insistence
D-A-T-I-N-G Your Customer® Is About Building Relationships
  

D-A-T-I-N-G is all about creating relationships. Jim demonstrates how human behavior can be leveraged to exceed Customer expectations. We are besieged by a gripping apathy in customer relations. It's time to make Shift Happen. The passionate pursuit of customer loyalty isn’t about pricing, or gadgets, or perfectly performing products. Jim shows the audience how to observe and isolate cau...

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Travels From: Chicago, IL
Fee Range: Available Upon Request

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Being a Face-FULL Company
Create that personal engagement that brings back customers time and again!
  

Have you ever worked with a faceless company? One that says “Your call is very important to us,” while you wait on hold for 15 minutes? This workshop teaches the three keys to becoming a Face-FULL company, including the importance of building great customer relationships, understanding your customer’s real goals, and the importance of teamwork in the customer experience. Teams leave motiv...

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Travels From: Minneapolis, MN
Fee Range: $2,500 - $5,000

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Service Excellence from Cultural Creatives
How to improve customer and employee satisfaction.
  

Having achieved incredible service outcomes as an executive in some of the nation's leading hospitals, Chris demonstrates how through strategic collaboration between employees at multiple levels of an organization measurable service excellence can be achieved through what he describes as the cornerstones of service excellence. In this highly inspiring but totally practical talk, Chris gives the a...

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Travels From: Los Angeles, CA
Fee Range: Available Upon Request

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When You Care, They Know!
Customer Service That's Real
  

When you are looking for a unique approach to Customer Service, this Program, "When You Care, They Know," offers what has been said who have been part of the program, “This is the missing piece to the Customer Service puzzle.” The Program builds the bridge between the concept of Customer Service and the desired result of Customer Satisfaction. As Richard says, "If you want to create repeat and...

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Travels From: Newport News, VA
Fee Range: $2,500 - $5,000

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