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Have you ever worked with a faceless company? One that says “Your call is very important to us,” while you wait on hold for 15 minutes? This workshop teaches the three keys to becoming a Face-FULL company, including the importance of building great customer relationships, understanding your customer’s real goals, and the importance of teamwork in the customer experience. Teams leave motiv... (MORE)
Does your workplace need “a shot in the arm”? Research on workplace wellness programs shows a strong tie between laughter and a less stressful environment. That same research describes laughter’s ability to increase the human brain to absorb information while boosting morale and improving performance. There is great synergy between happy employees and a happier workplace. Workplace wellness... (MORE)
D-A-T-I-N-G is all about human behavior and how to exceed Customer expectations. You want 'customer insistence' that develops a pattern of repeat transactions. It's about being transformational not transactional. The passionate pursuit of customer loyalty isn’t about pricing, or gadgets, or perfectly performing products. It’s about customers and gaining the love, respect, trust and commit... (MORE)
Having achieved incredible service outcomes as an executive in some of the nation's leading hospitals, Chris demonstrates how through strategic collaboration between employees at multiple levels of an organization measurable service excellence can be achieved through what he describes as the cornerstones of service excellence. In this highly inspiring but totally practical talk, Chris gives the a... (MORE)
Many studies report that as much as 90% of career or business success depends on our social skills. In a high-tech world, relationships count more than ever. You’ve heard: it’s not what you know it’s who you know. The way it really works is: it’s not who you know, its how you treat who you know. People do business with who they know, like and trust. This presentation will help anyone to bu... (MORE)
We suffer from a 2 terrible conditions called information loss & distractionitis. Information forgotten is useless. Learn 5 amazing, yet easy to implement, strategies to really connect with people and finally be heard! This is a highly interactive session loaded with creative tips, tactics and techniques to accelerate communication, learning, and connection. An exciting & informative session w... (MORE)
