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Programs Tagged With "Customer Satisfaction"

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Become Unstoppable
Align People and Performance Through Personal Ownership
NEW!
  

Whatever “business” you are in, you are in the “people business.” People are either the biggest problem or the greatest advantage and asset an organization has. When an organization successfully aligns people and performance through personal ownership; people love what they do, are engaged, perform at their peak, and pursue continual improvement. Additionally, quality is improved and cu...

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Travels From: Ogden, UT
Fee Range: Available upon request

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Building Brilliant Companies
Unlock the Keys to Employee Happiness and Engagement to Increase Productivity, Retention and Your Bottom Line
  

I believe in tailoring my programs to meet the needs of my clients. Over the years I have learned that my clients all have special needs and focuses which is why I offer them custom programs. One program is not right for all. My business experience and abilities allow me broad subject matter expertise. I am able to understand the needs of my clients and prefer to craft a presentation to fit...

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Travels From: San Diego, CA
Fee Range: Available Upon Request

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The customer is NOT always right!
So how do you handle that?
  

So now what do you do? You have most likely all heard the phrase, “the customer is always right.” I strongly believe that the customer is not always right and they are still always the customer. Serving them in the manner in which creates loyalty is the only true measure of your organization’s customer service program. Customer satisfaction isn’t a measure of anything, all organizations...

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Travels From: Las Vegas, NV
Fee Range: Available Upon Request

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6 Ways To Create Customer Insistence
D-A-T-I-N-G Your Customer® Is About Building Relationships
  

D-A-T-I-N-G is all about creating relationships. Jim demonstrates how human behavior can be leveraged to exceed Customer expectations. We are besieged by a gripping apathy in customer relations. It's time to make Shift Happen. The passionate pursuit of customer loyalty isn’t about pricing, or gadgets, or perfectly performing products. Jim shows the audience how to observe and isolate cau...

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Travels From: Chicago, IL
Fee Range: $7,500 - $10,000

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Service Excellence from Cultural Creatives
How to improve customer and employee satisfaction.
  

Having achieved incredible service outcomes as an executive in some of the nation's leading hospitals, Chris demonstrates how through strategic collaboration between employees at multiple levels of an organization measurable service excellence can be achieved through what he describes as the cornerstones of service excellence. In this highly inspiring but totally practical talk, Chris gives the a...

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Travels From: Los Angeles, CA
Fee Range: Available Upon Request

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When You Care, They Know!
Customer Service That's Real
  

When you are looking for a unique approach to Customer Service, this Program, "When You Care, They Know," offers what has been said who have been part of the program, “This is the missing piece to the Customer Service puzzle.” The Program builds the bridge between the concept of Customer Service and the desired result of Customer Satisfaction. As Richard says, "If you want to create repeat and...

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Travels From: Newport News, VA
Fee Range: $2,500 - $5,000

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