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In this presentation, the importance of relationships at every level is reviewed with factual and humorous anecdotes. A selection of topics covered are as follows: 1 - An organization's ability to manage relationships is critical to their success. 2 - A leader's ability to build relationships directly correlates to the degree of their success. 3 - A manager's ability to establish relation... (MORE)
Have you ever gone to a networking event and felt like a wallflower? How do you get to hang out with the cool kids? How do you join a conversation? Better yet - how do you get out of one? What does my dog have that you don't? Many small business owners and solopreneurs are learning to rely so heavily on social media that they are forgetting how to interact in person. In fact, many have admit... (MORE)
Whether you are sitting in the boardroom or at the kitchen table, effective communication can help you carry out your vision, achieve your goals and produce the most positive outcome. In her down-to-earth and sensible style, Kim flips the traditional take on communication from focusing on what we’re saying, to focusing on what we’re hearing. By using a specific formula we can reinforce our mes... (MORE)
No, nobody will handle any reptiles, but your group will learn how to sink their "fangs" into situations that call for decisive, resolute action. Snake Handling for Beginners focuses on how to deal with Difficult People and Situations. Difficult people often strike and kill the team's purpose and productivity. Learn how to "charm the vipers" in your midst with Victoria's practical, proprietary... (MORE)
FATLASH! is a memoir and a cautionary tale about the backlash that can result from regulating others people’s diets (especially children). It’s also about Karen’s real-life experiences in child beauty pageants and the way in which some parents live vicariously through their children. This has been coined "Princess by Proxy" by Martina Cartwright who wrote the forword to Karen's book. Wo... (MORE)
Understanding the importance of getting it right! Learning the nuances of dealing with customers. Learning how to keep customers happy and employees loyal. Learning how to deal with difficult customers or employees. Learning the importance of body language. Learning what to do when you're having a bad day and it's not the customer's fault. I also have an advanced customer service talk ... (MORE)
Are the changes in today’s business world an opportunity for prosperity or a pain in the neck? Many business leaders of today are struggling with how to direct change while benefiting from it. When it comes to change there are many challenges from how do we get started, to how the change will be perceived by your customers and embraced by your team members. In this program we will discuss how le... (MORE)
Eye contact, good posture, firm handshakes, and overall appearance are critical for positive first impressions and overall success. This session is designed for participants to learn how to effectively leverage nonverbal communication for their benefit. (MORE)
Learn how to understand the non spoken needs of people you want to influence so there is instant rapport between the two of you. Ask for what you in a ways that your request is always heard and acted upon. (MORE)
Body language, gestures, tone, proximity: when it comes to succeeding in business, non-verbal communications can make the difference between getting your message across and completely undermining it, the difference between understanding those around you and just guessing. • "It was a delight to have [Barry] present!" said Kelley Chrouser, Ph.D., Professional Development Program Manager, Asso... (MORE)
