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Managing Even The Most Difficult People
Ten Tools for Upgrading Performance and Relationships
  

The 20/80 rule still applies: 20 percent of our employees and managers contribute to 80 percent of our workplace problems. Successfully handling difficult people is a challenge for even the most experienced managers. Do you have someone in your group who's "retired on the job," or who says "Yes, but..." to everything, or who makes life and work just a little more stressful for everyone, just bec...

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Travels From: San Diego, CA
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