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Take the Pain in Your Rear and Put it in Gear:
Secrets to Dealing with Difficult or “Different” People

Do you click with some people and just don’t get others? Most likely you have different communication styles. With humor and role-playing, Barbara teaches you how to deal with other people’s communication styles, as well as your own. In this program, you’ll learn… * How to turn a customer complaint into an opportunity * How to use non-verbal communication to build rapport in seconds ...


Travels From: Escondido, CA
Fee Range: Varies

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