AIRPORT MAKES BIG CHANGES  

OVERNIGHT IN CUSTOMER SERVICE

This morning in a customized customer service training program led by Tom Borg, the Detroit Metropolitan Airport instituted a change in the way it serves its' customers. Previously the newly installed electronic sign system would inform incoming traffic of the parking lots that were not open. In this training session, a special brain storming segment was conducted that yielded breakthrough results. An airport plumber made the suggestion that instead of only informing the customers of the lots that were closed, that they also list the parking lots still open. The airport director who was involved in this meeting immediatley agreed and took action to see that the suggestion was implemented  the next day. The director later added that this might seem like a small change but it would impact hundreds of thousands of people on a daily basis.

Hello Meeting Planner Person,

My name is Tom Borg. I am a business improvement coach, author, speaker and trainer.  Over my 24 year career I have written and conducted training programs for companies, associations and organizations like yours.

My client list includes companies and organizations such as:

*American Community Mutual Insurance    

*Pulte Homes

*Boise Cascade     

*Detroit Windsor Tunnel

*Quicken Loans    

*Virginia Tile Company 

*Eastern Michigan University 

Detroit Metropolitan Airport 

*Good Year Tire

*Michigan Boating Association 

*Nat’l Assoc of Mgt Accountants

*St. Joseph Mercy Hospitals       

*Michigan Chamber of Commerce

I think it is important to be well researched and published so that my information I include in my programs is current and meaningful. My business articles have been published in 47 countries. I am the author of two books entitled: Making Service Count-How to Deliver Outstanding Customer Service and Make Your Small Business More Profitable and my second book, Natural Prescriptions for the Good Life. 

My latest white paper is entitled The 13 Fatal Mistakes That Small Business Owners Make – and How to Avoid Them.

The consulting, coaching, speeches, and customized training programs I deliver focus on, Leadership, Sales, Customer Service and Employee Performance.

Your Customer Service presentation was right on

target and came precisely at the right

time for our members.

-          Nicki Carl, Communications Coordinator

        MI Boating Industries Assoc.

I very much enjoy what I do and see it as an expression of my purpose of being on this earth. It is important to me that your meeting participants leave my program feeling they have learned something vital that can improve their professional and personal lives and motivated to put it into action as soon as possible. Over the span of my speaking career I have trained thousands of program and workshop participants throughout the United States and Canada with my Immediate Application Training® Approach.  

Expect nothing but the best from the speaker you hire. Make sure they do their homework in research about your industry and that they interview several people who will be attending the conference or meeting - I know I always do. It is important to me that I understand your industry and the problems it faces and the opportunities it can take advantage of. I want you to feel that I was one of the best investments you made in your event.

I would welcome the opportunity to speak with you about how I might be able make your next meeting or conference the best ever!

In the Spirit of Your Next Great Conference,

Tom Borg

A FEW OF THE CLIENT COMMENTS ABOUT TOM BORG …

You have a knack for getting people motivated.

The skills my staff has received will benefit

General Motors for years to come.

-   Dennis Clynick, Administrative Mgr., General Motors Corp, Warren, MI

Your workshops have been a terrific tool for our

people to use in achieving their performance goals day after day.

-          Joe Falzon, President, Signature Ford-Lincoln Mercury, Owosso, MI

The attendees had very positive comments and felt they

got a lot out of the workshop. We are looking forward to

 bringing you back again.

-          Sue Marcos, President, Greater Albion, MI Chamber of Commerce

Your workshop helped us identify who are customers are

and how we can serve them better!

-          Karin McGrath, C.P.M. First Vice President

    National Association  of Purchasing Management – Central Michigan

Your presentation was excellent? Your efforts in contacting

several staff prior to the presentation as well as customizing

the workbook for our agency made this in-service a success!

-          Kim Singh, Administrator, Mid- Michigan District Health Department

You were the right person at the right for Wyandotte Hospital and Medical Center. Your ability to customize your program to the needs of our organization was excellent!

-          Joe Lippo, Administrator, Physical/Behavioral Rehabilitation

Wyandotte Hospital and Medical Center, MI

Your ability to use humor coupled with your knowledge of t

he subject is excellent. You were able to deliver what we needed

and wanted.

-          John Doherty, Pulte Homes, Inc., MI

You just don’t present outstanding information to our employees

you motivate them to take action. Thanks again for all of your

support and assistance in the development of our management

and staff.

- Joan Morrison, Human Resources Director, Virginia Tile, Farmington Hills, MI