Brad Worthley is an accomplished consultant and behavior change specialist with over 27 years of business management experience. He is also an internationally acclaimed leadership, customer service and motivational expert. A true professional, Brad equips companies with dynamic customer service and leadership essentials. Brad's 11 years or extensive research shows that it is easy to change people, but unless the leadership has undergone specialized training on how to manage a service culture, the employees will revert back to their old ways within 90 days. His specialized techniques will: 1) Eliminate office politics 2) Increase employee retention 3) Increase employee performance 4) Increase customer retention 5) Increase sales 6) Increase profits Renowned for captivating his audiences, many have referred to his lively presentations as "shows". Brad keeps seminar participants entertained while helping them retain the information they learn. He is a master storyteller and delivers his powerful message from the customer's perspective.