"This book is a 'Call to Action' for developing personal responsibility and leadership. Monica's enthusiasm, knowledge and heightened optimism will convince you of your innate potential for leadership. Very inspirational, motivating, and contagious!
Dr. Debbie Townley
Director of Academic Affairs, University of Phoenix
Skills, Humor, Relevant Results... with Monica you really can have it all!
Audiences are captivated, connected and ready to act! THEY WANT MORE OF HER! 85% percent of Monica's clients request her again or refer her to others. Monica's real world experiences - award winning Certified Speaking Professional (CSP), Certified CORE MAP(c) Coach to high achievers, College Professor, Conference Coordinator, Regional Training Director, author, and accomplished trainer -- plus a degree in Speech Communication, an MBA, Langevin training solutions and extensive education in personality profiles -- allow her to deliver high energy sessions that provide leadership development results and not just rah-rah. This current President of an Orlando Non-Profit, President-Elect of the Central Florida National Speakers Association, Master Trainer and CEO of Contagious Confidence Conferences for Women, interacts with audiences in ways that are often humorous and help leaders have employees who stay longer, produce more and complain less.
Inspiring Sessions That Go Beyond "Drive By Training"
CONTAGIOUS LEADERSHIP
10 Real Remedies for Real People Who Were Promoted But Not Prepared
Monica walks audiences through the motions of promotions and transforms mediocre managers into leaders focused on the growth of audiences instead of growing the size of their office. She shares the ten steps to leadership success, including WHO employees really work FOR, and the humor, yet value in leading the "voices in your head" before you lead other people! (***this session recently responsible for a 72% reduction in attrition and a $2.4 million dollar savings to the bottom line for one of our valued clients***)
CONTAGIOUS CONFIDENCE
3 Secrets to Being the Kind of Person Others Want to Be Around
Admit it... you talk to yourself, don't you? If you didn't "say" yes outloud, you are probably saying to yourself "I don't know, do I talk to myself?" Finish that conversation and join several others.. in your head...that may not be doing you any good. Waking up and saying "ugh" to yourself, leads to you riding your broom into work and that rubs off on others. Monica turns negative neds and nellies into productive colleagues aware of how what we say to ourselves, leads, guides, and determines what we say and do to others. Contagious Confidence affects how you perform at work, how you believe in yourself and how you work with or present to others!
CONTAGIOUS CUSTOMER SERVICE
6 Service Secrets Your Customers Will Catch and Spread
Redefine CUSTOMER and finally learn that they aren't always right, but still deserve to be treated as if they are. Begin to consider those you work with as an essential part of your customer base as Monica playfully demonstrates how everything we do and say rubs off on everyone else around us and gives them vital perceptions and impressions that lead to buying(or non-buying) decisions. This is your chance to forever rid your organization of "that's not my job thinking"!
CONTAGIOUS COMMUNICATION
CORE Concepts for Being Heard, Understood, and Listened To
Communication happens, but it is very rarely clear unless you speak in a language that others understand. Explore personality preferences and communication styles, even when under stress, with a 20 year profile tool: CORE MAP (www.coremap.com). Monica guides audiences through the humor in our differences and recommends "fascination" over "frustration" for coping with others. Learn about your style and help others understand you in ways that you always thought they should.
Tired of Telling Your Managers to "Coach More"...yet it Seems They Are The Ones Who Need it Most?
Let Monica provide personalized coaching to your managers with CORE MAP (registered trademark). This 20 year old tool is different than what you have used before. There is no talk of "Strengths versus weakness", "good traits" or "bad", only what skills and tools are well developed and which ones are being left in the tool box. Give managers a common language, the ability to stop taking others so personally and the coaching they need that you don't have time to give.
These sessions run from 90 minutes to 6 months of personal coaching. COREMAP can also be used in designing customized training solutions.
Monica's customized talks are available as:
Key Notes, Half,-day, Full day, and Multi Day Events
“Whether it was Monica’s passionate delivery or her persuasive skill at keeping your mind in overdrive, the learning experience was a flight into a land of creative learning. I will be using what she taught us for years to come.”
K. Breetz, Walt Disney World
“Monica was great! Her enthusiasm and sense of humor were contagious. She makes you really feel like you have the ability and new knowledge to make changes”
J. Thompson, United Way
“Monica was very, very good. One of the best facilitators I have witnessed in over my 36 years of taking training seminars.”
Mr. D. Martin, Honeywell FM&T
“Monica is great, very knowledgeable, and keeps you totally interested in her presentation. She makes you want to do better.”
Ronnie W. Parris, Field Support Services, Fort Rucker
“Monica made the entire seminar exciting. Her sense of humor and understanding of human behavior made the seminar. I would request her personally to do training for ALL employees.”
Betty Frizell, Fredricksburg Auto Auction
“Good content, excellent seminar leader.”
J. Reed, U.S Navy
“Monica was exceptionally relevant and effective. She involved the audience very well.”
Mike Baggerly, U.S. Mint
“This seminar was well worth my time and effort and my department’s money.”
John Salazar, Midvale Police Department
“The best seminar I have ever been to – very motivational and “user-friendly” – things I can realistically incorporate into both my work and home life. Great speaker! Made the class not only interesting but also FUN!”
Heidi Doedens, Copesan Services
“This was the first time I have left a seminar thinking I would use and be excited about the material. I can’t wait for my next training meeting!”
Bill Rogers, Advantage Rent-A-Car
Some of Our Valued Clients...
* The US Mint
* Cabella's
* Estee Lauder
* Hallmark
* Cingular Wireless/AT&T
* Ft. Stewart Military Base
* The Federal Traffic and Safety Administration (TSA)
* Boehringer Ingelheim
* The Reznick Group
* Combined Insurance
* United Health Services
* Kaleida Health
* DSM Pharmaceuticals
* Hormel Foods
* Bath Fitter of Canada
* Fabricville of Canada
* Blue Cross Blue Shield Association
* Tallahassee Society of Association Executives
* Florida Association of School Nutrition
* Florida Association of Mortgage Brokers
* National Speakers Association of South Africa
* National Speakers Association of Georgia
* Society for Human Resource Management (SHRM)
* Meeting Professionals International (MPI)
* University of Phoenix
* University of Minnesota
* Parker College of Chiropractic
Monica first began her speaking career in 1989 with a keynote to 8600 fellow college students. Since that day, she has provided keynote addresses and training to organizations worldwide. Monica earned her MBA in 2003 and has since earned the honor of Certified Speaking Professional, Top Rated Customer Service Trainer and has won several Toastmasters contests over the years. She serves her community in the role of President of the Board for Freedom Ride and President-Elect of NSA Central Florida. Yet, when she is not volunteering, speaking, or training for improved performance and results Monica leads her life, and the voices in her head, from the back of one of her horses or in a polo game.
Biography
