BiographyLauren Bloom is a Washington, D.C. attorney who speaks and consults on business ethics; she is also the author of The Art of the Apology – How to Apologize Effectively to Practically Anyone. Lauren is an audience favorite who delivers direct, compassionate advice about how to handle tough ethical issues. No matter how difficult the problem, Lauren’s astute and practical guidance is respected and appreciated by everyone from CEOs down to the newest hire. To see clips from some of Lauren's recent presentations, go to www.businessethicsspeaker.com and click the Video tab.
Content-rich and entertaining, Lauren’s most requested keynotes are pure audience pleasers:
1. How to Apologize to Clients and Customers — And Why Your Lawyer Might Tell You Not To!
Business mistakes can cost a fortune — and possibly ruin your professional reputation. Many business people don’t apologize because they worry they’ll end up in court. This keynote offers practical guidance on how to apologize so effectively that your relationships with clients and customers end up stronger than ever and lawsuits are less likely.
2. The Art of the Apology: How to Apologize Effectively to Practically Anyone
Lauren’s keynote, based on her new book, The Art of the Apology, offers invaluable advice on why, when, and how to apologize. Audience members gain an understanding of how apologies heal damaged relationships and restore trust, and the necessary tools to make effective apologies to co-workers, clients, customers, and loved ones.
3. Elegant Ethical Solutions: How to Resolve Dilemmas While Preserving Your Professional Relationships
What can you do when someone in your workplace asks you to do something underhanded, unethical, or just plain wrong? This keyote provides a practical approach to resolving ethical dilemmas from a compassionate, non-judgmental perspective that keeps business relationships intact.
Here's what audiences have to say:
“Lauren is as smart as they come — and always entertaining!” Tom Terry, CEO, JPMorgan Compensation and Benefit Strategies
“Her presentation style completely engages the listener.” Tom Bakos, President, Tom Bakos Consulting, Inc.
“Lauren is warm, humorous, and communicates with clarity and great expression. You really enjoy her and when she’s finished you realize, Wow, she’s smart! I really learned a lot!!” William Cutlip, President, William C. Cutlip Consulting
More about Lauren:
For over a decade, Lauren was the General Counsel and Director of Professionalism of the American Academy of Actuaries, where she delivered hundreds of keynotes, panel presentations and seminars on business ethics, and responsible litigation risk management. Now, Lauren is the President and CEO of Elegant Solutions Consulting, a firm dedicated to helping professionals, businesses and association management executives build trust with their clients, customers and members by "walking the ethics talk" in their daily practices.
Lauren received her undergraduate degree from Yale College and her J.D. from the Columbus School of Law, Catholic University of America. She also holds an advanced degree in Labor Law with distinction from Georgetown Law Center. A practicing attorney with over twenty years' experience, Lauren is has been designated by the Societ of Corporate Compliance and Ethics as a Certified Compliance and Ethics Professional. She serves on the Boards of Directors of the Institute of Management Consultants USA and a local community theatre troupe, and appears regularly in films and professional and community theatre productions around the greater Washington, D.C. area.